Operations Supervisor-Southpark PINK

Victoria's Secret; Strongsville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Victoria's Secret is seeking an Operations Supervisor to help drive store readiness and execution. This role reports to the Store Manager or Assistant Store Manager and focuses on balancing customer service with back-of-house efficiency.

The position emphasizes leading with company values, merchandising standards, and collaboration with cross-functional partners to ensure seamless operations and coaching of associates.

Qualifications

• Experience leading teams in a retail or service environment.
• Strong ability to manage inventory accuracy and back-of-house standards.
• Proven skills in daily store operations and safety/compliance.

Responsibilities

• Execute shipment, replenishment, and stock organization.
• Maintain back-of-house standards and inventory accuracy.
• Support cleanliness, safety, and compliance.
• Identify and escalate operational issues.
• Scope and level of responsibility may vary by store size and complexity.

Skills

Leadership

Inventory management

Store operations

Team coaching

Job description

Description

A Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling
• Coaching & development of associates and leaders
• Executing Daily Work Force Management actions
• Maintaining visual merchandising standards
• Collaborating with cross-functional partners to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties as assigned