Operations Supervisor - SOHO, New York City

LVMH Group; New York (NY); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Private sales access

Benefits package

Bonus structure

401k

Job summary

Givenchy in New York City is seeking an Operations Supervisor for our SOHO boutique. The role focuses on maintaining operational standards, supporting the business plan, shrink reduction, and risk management while upholding premium customer experiences.

You will partner with the Head of Retail Operations and store leadership to ensure policy adherence, train staff, and lead audits. This is a frontline leadership role within a luxury house under LVMH.

Qualifications

• 5+ years relevant experience.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks effectively.
• Proven track record of profit improvement through shortage reduction and store safety improvements.
• Ability to analyze people and situations effectively and provide direction to impact performance.

Responsibilities

• Oversee store operations and ensure compliance with standards.
• Establish partnerships with Head of Retail Operations, Boutique Director, and store personnel.
• Reinforce company policies.
• Propose improvements to store operations procedures as needed.
• Ensure compliance with Client Relations Management.
• Provide/train store personnel in operations/systems.
• Internal Audit and Control.
• Liaise with internal and external departments.
• Contribute to development of Operations/Loss Prevention programs.
• Support Risk Management programs and reduce incidents and losses.
• Influence change to deliver results aligned with goals.
• Train store personnel on policies, procedures, and processes.
• Develop auditing and system controls competency.
• Set team goals and coach to achieve results.
• Report Operations KPIs to Boutique Directors.
• Forecast future needs and expenditures.

Skills

5+ years experience

Verbal & written comms

Multitasking

Shrink reduction impact

People & situational analysis

Job description

Operations Supervisor - SOHO, New York City

Givenchy, the epitome of audacity in luxury fashion, invites you to join as an Operations Supervisor in the our SOHO boutique! Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy's legacy.

ROLE OVERVIEW

The Operations Supervisor is responsible for managing and maintaining the organizational standards in the boutique. They also provide support for the company's overall business plan, shortage reduction programs, risk management and controllable losses. To be successful, the Operations Supervisor must consistently demonstrate operational excellence and the following core competencies.

KEY RESPONSIBILITIES

• Oversee store operations and ensure compliance with standards
• Establish strong partnership with Head of Retail Operations, Boutique Director, and store personnel
• Reinforcement of company polices
• Continuously propose additions/edits and improvements to the store operations procedures on an as-needed basis
• Compliance with Client Relations Management
• Provide/assist store personnel in operations/systems training
• Internal Audit and Control
• Liaise with various internal and external departments
• Contribute to the development of Operations/Loss Prevention programs.
• Support all Risk Management programs and functions. Focus on reducing incidents and associated financial losses.
• Able to influence change necessary to deliver results that support organizational goals.
• Ability to work autonomously, confident in making decision
• Responsible for the training of store personnel as it relates to operations: company policy/procedures and understanding store processes
• Provide hands on training with teams to ensure understanding of store processes and standards
• Develop competency in auditing, shortage reduction programs and system controls
• Drive results by setting goals and objectives of team, which are challenging, realistic and support company goals.
• Demonstrate the ability to analyze situations, provide direction, and communicate expectations and coach to achieve desired results.
• Reporting of Operations KPI’s to Boutique Directors
• Demonstrate the ability to forecast and future needs and expenditures and communicate these needs accordingly.
• Able to effectively handle multiple tasks and projects through to successful conclusion.
• Ensures the completion of audits, has the ability to analyze results and develop strategies that impact operational efficiencies and shortage exposures.

Profile

QUALIFICATIONS

• 5+ years relevant experience
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks effectively.
• Proven track record of profit improvement through shortage reduction and improvement in store safety practices.
• Ability to analyze people and situations effectively and provide direction to impact performance.

Additional information

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.

At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

The compensation for this position ranges from $27- $32 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L'Interdit – a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy’s legacy continues to move forward in a modern and powerful way.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.