Operations Supervisor Second Shift - Gallatin

Gap Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead a high-performing team focused on optimizing operational performance and enhancing customer satisfaction. In this role, you will leverage innovative technologies and foster a culture of continuous improvement while ensuring effective communication and collaboration across functional areas. If you're passionate about driving results and developing talent in a dynamic environment, this opportunity is perfect for you. Join a team that values accountability and strives for excellence in every aspect of its operations.

Qualifications

• Strong problem-solving and decision-making skills are essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Drive accountability and standardize best practices for operational performance.
• Enhance team performance through employee engagement and partnerships.

Skills

Problem-solving

Decision quality

Communication skills

Interpersonal skills

Collaboration

Job description

About the Role

In this role, you will be responsible for meeting the people, cost, and service metrics while utilizing the latest in technology and innovation while motivating and coaching employees. You will be Customer Curious as you support and improve the customer experience and satisfaction through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.

What You'll Do

• Drive accountability and standardized best practices and leverage support functions to optimize operational performance while meeting goals.

• Enhance our working together platform by driving a high performing team through engagement of our employees.

• Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions.

• Embrace continuous improvement through agility, process development, and positive change to identify best solutions.

• Act as an employee advocate by adhering to open door policy, supporting policy and procedure, and maintaining effective communication.

Who You Are

• Strong problem-solving, decision quality, and implementation skills.

• Strong communication and interpersonal skills.

• Ability to build and sustain culture through collaboration with team and/or business partners.

• Knowledge and understanding of work specific to distribution centers.