Operations Supervisor (SEA)

McGee Air Services; SeaTac (WA); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Stand-by travel privileges

401(k) with company match

Life insurance

Bonus pay based on performance

Holiday pay and paid time off

Job summary

McGee Air Services is seeking an Operations Supervisor to oversee ground handling operations and supervise McGee teammates. The role focuses on safety, engagement, and performance, with leadership responsibilities across functional areas such as Ramp, Fleet, and Safety.

The candidate should have airline operations experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment, including coordinating with customers and leadership to ensure a smooth

Qualifications

• Two (2) years of airline experience with proven skills in station operations preferred
• Ability to juggle multiple tasks in a fast-paced environment
• Experience coaching and counseling team members on performance issues preferred

Responsibilities

• Establish and maintain a culture that encourages communication and engages team members
• Dispatch, assign work, monitor ramp operations, fleet performance, and baggage transfer operations
• Coaches, guides, and mentors team members to ensure safety and metrics are met
• Prepare and present safety and operational briefings to McGee and customers
• Partner with other supervisors to balance tasks and coverage
• Act as liaison between McGee Air Services and customers
• Lead investigations and collect information on operational and safety metrics
• Ensure follow-ups, lessons learned, and corrective actions are documented and implemented
• Observe operations to identify safety, training, and process improvements
• Communicate performance reports to team and leadership and manage staffing information

Skills

Airline operations experience

Leadership & supervision

Safety & compliance awareness

Job description

• Compensation: USD 32.91 - USD 40.44 - hourly

Company Description

McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.

Our Values
Safety, Mutual Respect, Service, Accountability, Integrity, Pride

Pay Range

$32.91- $40.44/hour

Benefits That Help You Soar

Joining #TeamMcGee opens the runway to a full suite of rewards designed to help you thrive on the ground and explore the world above it. Some benefits can vary based on location, employment status, or length of employment.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air explore the world on us!
• 401(k) with company match.
• Company provided life insurance.
• Opportunity to earn additional pay each quarter based on performance.
• Generous holiday pay and paid time off.

Job Description

TheOperations Supervisoris a critical role in ensuring that McGee Air Services delivers best in class ground handling services. The operational supervisor is charged with monitoring the performance of the operation, supervising McGeeTeammates,and building an environment where safety, team member engagement and operational performance are paramount.

TheOperations Supervisoranticipates operational needs,makes required adjustments to respond tochallenges, and provides the teamand leadershipwith information to ensure a successful operation. This role collects operationaland safetyinformation and translates it into various briefings,in time report outs and formal reportingfor team members, leadership, and customers.As a leader within our operational team, we expecttheOperations Supervisor(s) to engage in honest two-way communication with our staff to promote a safe,well-runoperationand apromote apositive work environment for our teammates.

Operational Supervisors will be hired intospecificfunctional areas, such as Ramp, Fleet, Safetyetc. As such, thespecificsof the job will vary across the functional areas, butthebelowresponsibilities and qualification are required and expected for any Operational Supervisors.

KEY RESPONSIBILITIES

• Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged in the success of theoperation.
• Dispatch,assign work, monitorrampoperations,fleetperformance,and baggagetransferoperations.
• Coaches, guides,and mentors team members to ensure safety and operational metrics are met.
• Prepare andpresent safetyand operationalbriefingsboth internally to McGee and externally to our customers.
• Partnerwithother supervisors and leadershiptoensureeffectivebalancing of tasks andcoverage.
• Act as liaison between McGee Air Services and customers.
• RepresentsMcGee in briefings withcustomerManagersonDuty to plan for Irregular Operations, tows, extraflights,and other specialsituations.
• Conductinvestigationsandcollectrequiredinformation onoperational/safetymetrics.

Assistsinsafetyincidentsas wellasensuringdocumented follow-ups, lessonedlearned, mitigationsand corrective action plans are documented, managed,and implemented.

Actively observes operation to identify areas of improvement in bothsafety,training,andoperations.

Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries/investigations, mitigation plans, safety incidents, equipment status, and staffing information

Monitor staffing during start times and coordinate, support, and communicate re-balancing ofoperationalcrews.

Perform required audits, investigations,and participates in/leads any disciplinaryactions.

Evaluate individual andteamworkperformance,coach,and counselto support employee growth and operational performance, and document discussions and improvementplans.

Promote and maintain a culture of safetyand mutual respectat alltimes.

Responsible for ensuring that equipment is available, maintained, and operated in a safe manner, to include daily inspections and removal from servicewhen necessary

Foster an inclusive, engaging, and high-performance culture thatalways demonstrates McGee’s values.

Recognize and celebrate individual and team performance

Other duties as assigned

Qualifications

• Two (2) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations preferred
• Highly self-motivated with the ability to juggle multiple tasks in a faste-pacedenvironment
• Ability to diffuse tense and/or stressful situations and workplace conflicts
• Experience coaching and counseling team members on performance related issues preferred
• Skilled in all aspects ofaircraftservicing, loading,baggageand cargo handling
• Self-motivated individual able to work collaboratively in a team environment
• Able to lead, motivate, and successfully communicate with a diverse workgroup
• Proven ability to direct the work of others in a positive way
• Ability to obtain andmaintainairport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drugscreenand fingerprinting
• Ability tolift upto 75 pounds on a frequent basis
• Ability to push wheelchair with passenger who may weigh over 200 pounds
• Flexibility to work varied shifts, weekends, and holidays
• High school diploma or equivalent preferred
• Must be at least 18 years of age
• Mustbe authorized towork in the U.S.

Additional Information

This job description outlines the essential functions and requirements for this position. Team Member must be able to perform these key responsibilities, with or without reasonable accommodation, unless doing so would cause undue hardship to the Company.

Pre-Employment Requirements

Employment is contingent upon successful completion of applicable pre-employment requirements. Depending on the position, these may include a criminal background check, drug test, driving record review, employment verification, and other job-related screenings.

Any criminal background check will be conducted after a conditional offer of employment and in accordance with applicable federal, state, and local laws. Criminal history is not an automatic disqualifier for employment, and any employment decision involving criminal history will be made in accordance with applicable law.

Important notification for roles working at or requiring access to an airport: Team Members will be required to obtain and maintain a SIDA badge issued by the airport authority. Depending on the role you may also be required to obtain a US Customs seal and/or USPS security clearance. If a Team Member does not qualify for or has the necessary clearance revoked, the employee will be terminated.

EEO Statement

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer/Veterans/Disabled