Operations Supervisor: Route & Service Ops Lead

Daiohs First Choice; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

First Choice Coffee Services in Buffalo, NY seeks an Operations Supervisor to lead drivers, technicians, and warehouse teams, ensuring on-time routes and efficient daily operations. You will coordinate with branch leadership to optimize routes, oversee safety and paperwork, and manage equipment maintenance.

The role emphasizes proactive supervision, problem resolution, and hands-on involvement in daily field work to keep service quality high and operations running smoothly.

Qualifications

• High school diploma or equivalent.
• Current and valid driver’s license.
• Route experience not necessary.
• Management experience helpful.

Responsibilities

• Ensure all Route Drivers are loaded and ready to start routes on time each morning.
• Work with Branch Manager to maximize route efficiency.
• Ensure all Service Technicians are loaded and ready to start service calls on time each morning.
• Oversee daily pulling of products and guarantee warehouse pulls are made so routes are ready for the next workday.
• Oversee proper completion of all end of day paperwork by Route Drivers and Service Technicians.
• Set clear daily equipment repair objectives for refurbishing.
• Keep overtime work by operations employees to a minimum.
• Instruct drivers, technicians, and warehouse employees in safe operation of equipment and vehicles, and use of proper loading and lifting techniques, so as to avoid injuries. Follow all accident reporting requirements.
• Makes sure warehouse is kept clean and tidy.
• Ensure all trucks are kept clean (inside and out), organized, and routinely maintained. Address vehicle problems and repairs, as needed. Maintain security of company vehicles and equipment.
• Provide route relief and/or service work during vacations, extended leaves, or other absences.
• Regularly interact with Customer Service in overseeing daily field work and with Sales Department to coordinate installs and equipment needed.
• Keep Branch Manager informed of parts and equipment needs.
• Address any problems between employees and promptly elevate significant employee or customer issues to management.
• Perform additional duties as assigned by management.

Job description

First Choice Coffee Services in Buffalo, NY seeks an Operations Supervisor to lead drivers, technicians, and warehouse teams, ensuring on-time routes and efficient daily operations. You will coordinate with branch leadership to optimize routes, oversee safety and paperwork, and manage equipment maintenance.

The role emphasizes proactive supervision, problem resolution, and hands-on involvement in daily field work to keep service quality high and operations running smoothly.