Operations Supervisor: Route & Dispatch Lead (Seattle)

Recology; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with match

Employee stock ownership plan (ESOP)

Educational assistance

Job summary

Recology King County in Seattle seeks an Operations Supervisor to supervise operations personnel and routing drivers, ensuring efficient and effective services. The shift covers Saturday, Sunday and Monday 12pm-10pm, and Tue-Wed 5pm-3am, with Thu-Fri off.

You will assign routes, monitor performance, resolve customer issues, and analyze operations to optimize efficiency. Preference for a Bachelor's degree and a Class B CDL, with strong leadership experience in waste/logistics.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Management experience in waste industry, recycling programs, transportation, production or logistics operations.
• Class B Commercial Driver's License preferred on hire or within six months.
• Knowledge of employee training, supervision and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

Responsibilities

• Assigns employees to routes and pickups to ensure timely service and balances workload.
• Analyzes routes, makes recommendations and implements routing changes.
• Monitors work, enforces safety policies and maintains route efficiency.
• Resolves customer service issues with drivers and handles inquiries and complaints.
• May adjust rates with management approval and resolve billing disputes.
• Generates and analyzes operational reports and makes recommendations.
• Maintains knowledge of rates for accurate customer billing; notifies management of delinquent accounts.
• Performs or reviews pre- and post-trip inspections.
• Investigates and reports injuries or incidents; manages attendance and time records.
• Drives trucks as needed and may back-up dispatch duties.
• Ensures adherence to policies, procedures and applicable collective bargaining agreement.
• May participate in community and business meetings on behalf of the company.
• Other duties as assigned.

Job description

Recology King County in Seattle seeks an Operations Supervisor to supervise operations personnel and routing drivers, ensuring efficient and effective services. The shift covers Saturday, Sunday and Monday 12pm-10pm, and Tue-Wed 5pm-3am, with Thu-Fri off.

You will assign routes, monitor performance, resolve customer issues, and analyze operations to optimize efficiency. Preference for a Bachelor's degree and a Class B CDL, with strong leadership experience in waste/logistics.