Operations Supervisor - Romulus Athletic Center

sportadvisory; Romulus (MI); On-site; USD 48,000 - 65,000; Full time

Job summary

Romulus Athletic Center seeks an Operations Supervisor to oversee daily venue operations, staff scheduling, and event coordination. You’ll ensure a safe, welcoming atmosphere for guests and athletes, while maintaining equipment and responding to incidents.

Join a team focused on service, safety, and operational excellence in Romulus, MI, with opportunities for growth and professional development within a leading facility management company.

Qualifications

• Experience in facility management, preferably in an ice arena or similar environment.
• Flexible work schedule including nights, weekends, holidays.
• Excellent verbal and written communication skills.
• Detail-oriented with outstanding organizational skills.
• Must possess a valid driver’s license.

Responsibilities

• Provide courteous and friendly service to all guests and staff.
• Supervise and coordinate daily operations of the venue, including maintenance, scheduling, and facility management.
• Assist in managing inventory of arena supplies, including maintenance materials, food & beverage items, and equipment.
• Be responsive to guest concerns and direct to appropriate manager to resolve.
• Enforce facility policies and procedures.
• Have general knowledge regarding program options and facility events.
• Assist other departments as necessary.
• Ensure correct equipment is available for all games.
• Respond to all incidents, accidents, injuries, and altercations as needed.
• Complete and file corresponding paperwork as necessary.
• Assist with daily maintenance and upkeep of department equipment.
• Assigning duties to staff during shifts.
• Inspect equipment and communicate the need for repairs or replacements to management.
• Ensure health and safety standards are followed.
• Responsible for opening and closing of facilities.
• Communicate to Operations Manager and General Manager on event set and breakdown.
• Complete special projects, daily assignments, and other duties as directed by management

Skills

Staff supervision

Facility management

Guest service

Communication

Safety and compliance

Problem solving

Time management

Team coordination

Job description

OPERATIONS SUPERVISOR - Romulus Athletic Center

ROM SFM, LLC

LOCATION: Romulus, MI

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS MANAGER

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Romulus Athletic Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Romulus, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Romulus Athletic Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Supervisor for the venue is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Supervise and coordinate daily operations of the venue, including maintenance, scheduling, and facility management
• Assist in managing inventory of arena supplies, including maintenance materials, food & beverage items, and equipment
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Ensure correct equipment is available for all games
• Respond to all incidents, accidents, injuries, and altercations as needed
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Assigning duties to staff during shifts
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Responsible for opening and closing of facilities
• Communicate to Operations Manager and General Manager on event set and breakdown
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from preschool through adult
• Proven experience in facility management, preferably in an ice arena or similar environment
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Commitment to the safety and wellbeing of others
• Must possess a valid drivers license

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• Work is performed in a venue environment, which includes cold temperatures and varying noise levels
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards
• Facility has intermittent noise