Operations Supervisor - Palm Desert Region

Contract Services Group, Inc; Indio (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Contract Services Group, Inc. is seeking an Operations Supervisor to oversee the Palm Desert region.

This role leads a field team, coordinates client service, and ensures safety and quality across facilities in Indian Wells and surrounding areas. The ideal candidate has supervisory experience in hospitality or facilities operations, strong communication and scheduling skills, and the ability to manage timekeeping and payroll processes.

Qualifications

• Minimum of one year of supervisory experience in hospitality, janitorial services, facilities operations, or equivalent.
• Strong leadership, client-service, verbal and written communication, organization, and attention to detail.
• Experience with scheduling, timekeeping, payroll reporting, coaching, and performance follow-up.
• Knowledge of janitorial methods, cleaning chemicals, tools, equipment, and Cal-OSHA requirements.
• Ability to use or learn CSG systems including WorkWave, WinTeam, EPay, and related apps.
• Bilingual English and Spanish skills required.

Responsibilities

• Lead the team in delivering exceptional service, strengthening client partnerships, resolving concerns promptly, and growing accounts.
• Communicate with clients and coordinate with internal departments to fulfill requests and maintain quality.
• Recruit, onboard, train, coach, and motivate team members while upholding standards.
• Prepare staffing schedules, coordinate projects, maintain shift coverage, and ensure on-time work completion.
• Review timekeeping and payroll records; complete operational reports accurately.
• Conduct safety training, enforce Cal-OSHA procedures, and report hazards or incidents.
• Train team on quality-control procedures and follow through on corrective actions.
• Attend leadership meetings and communicate regional performance and staffing needs.

Skills

Leadership

Client service

Communication

Scheduling

Timekeeping

Payroll

Bilingual EN/ES

Cal-OSHA

Tools

WorkWave

WinTeam

EPay

Job description

Operations Supervisor - Palm Desert Region(Operations)

Indian Wells, CA, United States of America

Contract Services Group, Inc. (CSG) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States. These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities. We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business.

CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-workers, customers, our customers' clients, and their surrounding community.

CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart.

Become a CSG team member!

Job Skills / Requirements

Compensation: $22.00 - $24.00 Per Hou r

• Lead the team in delivering exceptional service, strengthening client partnerships, resolving concerns promptly, supporting account retention, and identifying opportunities to expand services and growing assigned accounts.
• Communicate regularly with clients and coordinate with internal departments to understand needs, fulfill approved requests, and maintain service quality.
• Recruit, onboard, train, coach, and motivate team members while reinforcing CSG performance, conduct, and quality-control standards.
• Prepare weekly staffing schedules, coordinate special-project assignments, maintain shift coverage, and ensure daily work is completed accurately and on time.
• Review and update daily timekeeping and payroll-related records, and complete required operational reports accurately, clearly, and on time.
• Conduct required safety training, enforce CSG and Cal-OSHA procedures, and promptly report safety hazards, injuries, and property incidents to CSG and client leadership, as appropriate.
• Train team members on quality-control procedures, conduct inspections, document results, and follow through on corrective actions.
• Remain available to clients and team members during scheduled, clocked-in work hours and respond professionally to operational needs.
• Attend required leadership meetings, communicate regional performance and staffing needs, and carry out other job-related responsibilities assigned by the Regional VP.

Skills and Qualifications of the Operations Supervisor:

• Minimum of one year of supervisory experience in hospitality, janitorial services, facilities operations, or an equivalent environment.
• Strong leadership, client-service, verbal and written communication, organization, and attention-to-detail skills.
• Experience with employee scheduling, timekeeping, payroll reporting, coaching, and performance follow-up.
• Working knowledge of janitorial methods, cleaning chemicals, tools, equipment, quality-control practices, and Cal-OSHA requirements.
• Ability to use or learn CSG systems, including WorkWave, WinTeam, EPay, and required third-party applications.
• Availability to work a flexible schedule, including weekends and holidays, based on operational needs.
• Driving record that meets CSG Risk Management requirements and successful completion of required background screening.
• Bilingual English and Spanish skills required.

Physical Demands/Environmental Factors:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The work environment characteristics described herein represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to safely operate janitorial tools and cleaning equipment and properly handle cleaning chemicals.
• Ability to stand and walk for extended periods and frequently stoop, bend, reach, lift, handle, and move objects weighing up to 50 pounds.
• Ability to work in indoor and outdoor environments and in varied weather and property conditions.

Additional Information / Benefits

Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Contract Services Group, Inc. is an Equal Opportunity Employer (EOE) and strongly supports workplace diversity. All qualified applicants will be considered for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or disability.