Operations Supervisor - Night Shift

SmartRecruiters, Inc.; Jackson (TN); On-site; USD 76,000 - 96,000; Full time

Benefits offered by this job

15 vacation days

12 sick days

3 personal days

401K match

Life and AD&D

Employee Assistance Program

Tuition reimbursement

Casual dress code

Job summary

Ingram Content Group is seeking an Operations Supervisor to support the Distribution team in Jackson, TN. You will supervise day-to-day operations, ensure policy compliance, and maximize throughput with a focus on quality standards.

Safety and process improvement are core values, with training and innovations like voice/RF technologies to drive efficiency. Join a customer-centric team that values collaboration and excellence.

Qualifications

• HS Diploma or GED required.
• 3 years of experience in a fast-paced, high-volume warehouse or related industry.
• 2+ years of leadership experience.
• 6 months' work experience involving walking, standing, lifting/carrying, pushing/pulling, gripping, bending, squatting/kneeling, twisting, climbing, crawling, reaching above shoulders, typing.

Responsibilities

• Identify, organize, plan and allocate resources.
• Acquire and analyze shift performance indicators.
• Identify issues/processes that deviate from standards and take action.
• Engage associates assigned to the area.
• Maintain payroll records, including daily input in KRONOS.
• Provide input into Operations status reports and use standardized reports.
• Interview and select associates for hire and/or promotion.
• Train or oversee training of newly hired associates.
• Conduct or oversee process update training of all associates as changes are implemented.
• Analyze staffing needs and delegate work based on volume requirements.
• Issue progressive counseling up to termination for underperformance.

Skills

Leadership

Fast-paced environment

Adaptability

Education

HS Diploma or GED

Tools

KRONOS

Job description

Ingram Content Group (ICG) is hiring an Operations Supervisor to support our Distribution team in Jackson, TN. The Operations Supervisor oversees the day-to-day operation of the assigned departments to include supervision of associates for compliance with company policies and procedures. This role will monitor and instruct all associates assigned to shift and ensure that throughput is maximized and efficiencies within the process are observed, with an emphasis on quality standards and practices.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and manufacturing facilities function at maximum efficiency. Safety is a core value in our operations environment. We emphasize this through training, education, and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

• Monday-Friday 3pm-12am

What You’ll Need:

• HS Diploma or GED
• 3 years’ experience in a fast paced, high-volume warehouse or related industry environment
• 2 + years of leadership experience
• 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Skills:

• Proven ability to adapt quickly in a fast-paced environment.
• Strong knowledge and hands‑on experience across multiple distribution operations, including inbound, outbound, and inventory management.
• Self‑motivated and independently driven to achieve goals and solve problems.
• Collaborative team player with the ability to build and maintain strong relationships with team members, supervisors, and other departments.
• Demonstrated ability to maintain high morale and foster a positive workplace culture.

What You’ll Do:

• Identify, organize, plan and allocate resources
• Acquire and analyze relevant information about shift performance indicators
• Identify issues/processes that deviate from standards and take necessary action
• Engage associates assigned to the area
• Maintain appropriate Payroll records, including daily input in KRONOS
• Provide input into Operations related status reports and use standardized reports
• Interview and select associates for hire and/or promotion
• Train or oversee the training of newly hired associates
• Conduct or oversee process update training of all associates as changes are implemented
• Analyze staffing needs and delegate work based on volume requirements in assigned departments.
• Issue progressive counseling (up to including termination) to associates for performance below minimum expectations

Hiring Salary Range:$75,840kk-$95,891k.This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in‑kind opportunities to engage with non‑profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in‑kind drives for non‑profits throughout the year
• Casual Dress Code

The world is reading,and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.