Operations Supervisor, New Product Readiness

Johnson & Johnson Innovation; Jacksonville (FL); On-site; Confidential; Full time

Benefits offered by this job

On-site parking

Job summary

Johnson & Johnson in Jacksonville, FL is seeking an Operations Coordinator, NPI to lead readiness and execution for New Product Introductions within the distribution center. You will coordinate cross-functional teams to ensure new SKUs are received, stored, picked, packed, and shipped accurately at launch.

Your role focuses on hands-on coordination, system readiness, floor execution, and issue resolution to support speed-to-market and customer service.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• 2+ years experience in distribution or warehouse operations.
• Experience supporting NPIs or product launches in a DC environment.
• Working knowledge of Warehouse Management Systems (WMS).
• Strong communication and organizational skills.

Responsibilities

• Act as the DC point of contact for NPIs and multiple launches annually.
• Coordinate space, labor, equipment, and WMS readiness to support on-time receipt and shipment.
• Translate NPI requirements into operational readiness actions for receiving, putaway, storage, picking, and shipping.
• Provide on-floor support and training on new product handling and procedures.
• Track NPI operational metrics and participate in post-launch reviews.

Skills

Distribution operations

Warehouse operations

Communication skills

Organizational skills

Excel & reporting

Education

Bachelor’s degree in Supply Chain, Operations, Logistics, or related field

Tools

WMS

Excel

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

Professional

All Job Posting Locations:

Jacksonville, Florida, United States of America

Job Description:

We are searching for the best talent for Operations Coordinator, NPI in Jacksonville, FL!

About Vision

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

The Operations Coordinator - NPI supports Distribution Center readiness and execution for New Product Introductions (NPIs). This role serves as the primary operational coordinator within the DC, ensuring new products are ready to be received, stored, picked, packed, and shipped accurately and compliantly at launch.

This position focuses on hands-on coordination, system readiness, floor execution, and issue resolution, directly supporting speed-to-market and customer service performance.

Key Responsibilities

NPI Readiness & Execution

• Act as the DC point of contact for new product introductions, supporting multiple launches annually.

• Partner with Product, Supply Chain, Quality, Systems, and Commercial teams prior to launch to understand SKU attributes, volumes, handling needs, and timelines.

• Translate NPI requirements into operational readiness actions across receiving, putaway, storage, picking, and shipping.

• Coordinate space, labor, equipment, and WMS readiness to support on-time first receipt and shipment.

Operational Setup & Process Support

• Support receiving, putaway, and slotting plans for new SKUs to ensure efficient material flow.

• Coordinate with Inventory Control and WMS teams to ensure accurate SKU setup, locations, and system-directed processes.

• Validate picking paths, kitting logic, and packing configurations for NPIs, including kits or special-handling items.

• Execute NPI-specific quality checks at receipt to identify discrepancies or damages.

Floor Support & Communication

• Provide on-floor support and training to DC associates on new product handling and procedures.

• Communicate NPI receipt status, inventory availability, and execution risks to stakeholders.

• Support issue resolution during launch windows and elevate risks as needed.

Performance Monitoring & Improvement

• Track NPI operational metrics including dock-to-stock time, putaway accuracy, and initial order performance.

• Participate in post-launch reviews to capture lessons learned and update SOPs.

• Support continuous improvement initiatives related to NPI execution.

Other

• Perform other duties as assigned in support of DC operations.

Basic Qualifications

• Bachelor’s degree in Supply Chain, Operations, Logistics, or related field, or equivalent experience.

• 2+ years experience in distribution or warehouse operations.

• Experience supporting product launches, SKU onboarding, or NPIs in a DC environment.

• Working knowledge of Warehouse Management Systems (WMS).

• Ability to translate product and volume information into operational execution steps.

• Strong communication and organizational skills.

• Proficiency in Microsoft Excel and standard reporting tools.

Preferred Qualifications

• Experience in high-volume distribution or eCommerce fulfillment.

• Exposure to slotting, dock-to-stock performance, or launch readiness.

• Experience supporting kits, bundles, or special-handling SKUs.

• Lean or continuous improvement exposure.

• Experience working with 3PL-operated distribution centers.

Physical & Work Environment

• Onsite work in a distribution center environment.

• Ability to walk and stand on the warehouse floor for extended periods.

• Flexibility to support off-shift or extended hours during launch activity.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Collaborating, Demand Forecasting, Detail-Oriented, Distribution Management, Distribution Resource Planning (DRP), Document Management, Efficiency Analysis, Expense Controls, Order Management, Pre-Fulfillment Processes, Proactive Behavior, Problem Solving, Process Oriented, Strategic Supply Chain Management, Transportation Management, Warehouse Management