Operations Supervisor- Neurodevelopmental Science Center

Akron Children's; Akron (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Onsite

Full-time

Job summary

Akron Children's in Akron, OH, seeks an Operations Supervisor for the Neurodevelopmental Science Center. You will assist the Operations Manager in day-to-day tasks and supervise a team of patient liaisons and unit secretaries.

This role emphasizes leadership, efficient operation, quality care for pediatric patients, budgeting, staff development, and coordinating patient flow with clinical staff.

Qualifications

• A Bachelor’s degree is required or equivalent combination of education and experience.
• Experience in healthcare settings is preferred.
• Supervisory experience is preferred.

Responsibilities

• Adds value as a key member of management; understands the business, financials, industry, customers and strategy.
• Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
• Supports team members and promotes efficient operation and quality care for pediatric patients using a team approach.
• Participates in staff development and education for clinically related issues; encourages quality projects in education and improvement plans.
• Develops and maintains processes to support physicians and clinical staff for patient flow, information processing and documentation.
• Prepares, manages, and adheres to department budget to maintain expenditure controls.
• Maintains facilities, equipment, and furnishings in clean, high quality order; arranges repairs as needed.
• Ensures appropriate medical and office supply inventory and procurement for the office.
• Demonstrates knowledge to provide care for physical, psychological, social, educational, and safety needs of patients.
• Conducts annual performance evaluations for team members.
• Other duties as required.

Skills

Leadership

Team supervision

Operations management

Customer service

Healthcare knowledge

Budgeting

Education

Bachelor's degree

Associate's degree with experience

High school diploma with experience

Job description

Full time, 40 hours/week

Onsite- Neurodevelopmental Science Center

Summary:

The Operations Supervisor is responsible for assisting the Operations Manager with the management of the department including day-to-day tasks and responsibilities and related projects. This Supervisor will oversee a team of patient liaisons and unit secretaries for the NDSC.

Responsibilities:

• 1. Adds value as a key member of management; understands the business, financials, industry, customers and strategy.
• 2. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
• 3. Supports team members and actively promotes efficient operation and quality care, and legendary customer service for pediatric patients using a team approach.
• 4. Participate in the development and education of all staff members for clinically related issues. Encourage employee compliance with quality projects in education, tracking, and the development of improvement plans.
• 5. Develops and maintains processes to support physicians and clinical staff for patient flow, information processing, chart retrieval and documentation, telecommunications, etc.
• 6. Prepares, manages, and adheres to department budget to maintain expenditure controls.
• 7. Maintains facilities, equipment, and furnishings in clean, high quality working order and arranges for repair and maintenance when necessary.
• 8. Assures appropriate medical and office supply inventory for each practice and facilitates acquisition of equipment and supplies for the office.
• 9. Demonstrates the knowledge and skills necessary to provide care for the physical, psychological, social, educational, and safety needs of the patients served regardless of age.
• 10. Conducts annual performance evaluations for team members.
• 11. Other duties as required.

Other information:

Technical Expertise

• 1. Demonstrated ability to provide leadership, guidance and motivation to other staff members with emphasis on working as a collaborative team to provide quality service to patients and their families.
• 2. Strong organizational skills are required.
• 3. Ability to work well under pressure to prioritize and complete required tasks and responsibilities in a timely and accurate manner.
• 4. Strong analytical and critical thinking skills are required.
• 5. Strong communication skills, both verbal and written are required.
• 6. Excellent customer service and interpersonal skills are required.
• 7. Experience working with various levels within an organization is required.
• 8. Experience in healthcare is preferred.
• 9. Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.
• 10. Experience working with an electronic medical record system (i.e. EPIC) is preferred.
• 11. Knowledge and understanding of HIPAA and privacy policies is preferred.

Education and Experience

• 1. Education: Bachelor's degree in related field is required coupled with one year of experience; OR Associate's degree coupled with three (3) years of relevant experience; OR High School diploma or equivalent coupled with five (5) years of relevant experience.
• 2. Certification: None.
• 3. Years of relevant experience: One (1) to five (5) years of experience based on type of degree (See Education requirement above).
• 4. Years of supervisory experience: Minimum one (1) year of experience is preferred.

Full Time

FTE: 1.000000

Status: Onsite