Operations Supervisor: Lead Teams & Process Excellence Hybrid

100 Raymond James & Associates, Inc.; Southfield (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Raymond James in Southfield, MI seeks an Operations Professional to lead multiple departments within a processing unit, guiding performance goals, coaching staff, and ensuring timely, high‑quality service across account services and transaction processing in a hybrid work environment.

The role emphasizes staffing, training, budget tracking, risk management, and delivering annual plans; required FINRA licenses (SIE, Series 99) or eligibility within 120 days; travel is under 25%.

Qualifications

• Bachelor’s degrees in Accounting, Business Administration, or Finance.
• HS diploma required.
• 3 to 6 years of general experience; 13 months to 3 years management experience.

Responsibilities

• Partners with cross site peers and managers to establish performance goals for department; collaborates with and directs associates to meet or exceed these goals.
• Acts as an information source for associates and ensures training and development occurs.
• Plans, assigns, monitors, reviews, evaluates and leads the work of associates.
• Oversees team morale and plans for appropriate team building activities and rewards and recognition.
• Handles performance management including career development and progressive discipline of direct reports.
• Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover.
• Supervises others working within established operational systems.
• Contributes to the development of annual and longer‑term business plans; forecasts performance against business key performance indicators (KPIs); develops business cases for key activities/projects; and estimates the financial and human resources required to deliver performance targets.

Skills

Complex investment concepts

Customer relations

Accounting principles

Front-end system knowledge

Education

Bachelor’s: Accounting

Bachelor’s: Business Administration

Bachelor’s: Finance

High School

Job description

Raymond James in Southfield, MI seeks an Operations Professional to lead multiple departments within a processing unit, guiding performance goals, coaching staff, and ensuring timely, high‑quality service across account services and transaction processing in a hybrid work environment.

The role emphasizes staffing, training, budget tracking, risk management, and delivering annual plans; required FINRA licenses (SIE, Series 99) or eligibility within 120 days; travel is under 25%.