Hybrid Operations Manager Lead Cross-Site Service Excellence

Raymond James Financial, Inc.; Southfield (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Raymond James Financial, Inc. is seeking an Operations Manager to lead a cross-site team delivering account opening and maintenance services for advisors and clients via phone and email.

The role requires coaching Supervisors, enhancing process adherence, and driving performance across three locations, with hybrid in-office days (3 per week). You will collaborate with Directors and other Managers to align operational strategies, improve service quality, and ensure consistent client experience

Qualifications

• Clear and effective verbal communication skills at an advanced level.
• Expert ability to deliver services to clients meeting required standards.
• Ability to orient work in a workflow to plan, organize, and execute efficiently.
• Ability to review recommendations and develop plans independently.

Responsibilities

• Oversee an operational area with guidance from senior colleagues.
• Manage day-to-day service operations and deliver plans for a service area.
• Develop and deliver internal communications plans with senior guidance.
• Convey actions to implement the function's strategy and motivate the team.
• Manage and report on performance of a large, diverse team and set objectives.

Skills

Verbal communication

Client service expert

Workflow optimization

Independent guidance

Job description

Raymond James Financial, Inc. is seeking an Operations Manager to lead a cross-site team delivering account opening and maintenance services for advisors and clients via phone and email.

The role requires coaching Supervisors, enhancing process adherence, and driving performance across three locations, with hybrid in-office days (3 per week). You will collaborate with Directors and other Managers to align operational strategies, improve service quality, and ensure consistent client experience