Operations Supervisor I

Tapestry; Central Valley (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Supervisor Outlet to lead a dynamic retail team. This role emphasizes customer service excellence and operational efficiency, ensuring the store meets brand standards while fostering a fun and competitive atmosphere. The ideal candidate will possess strong communication skills and a detail-oriented mindset, with a passion for luxury retail. Join a vibrant team that celebrates confident individuals and contributes to a distinctive brand experience. If you thrive in a fast-paced environment and are ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• Strong written and verbal communication skills.
• Detail-oriented with proactive multi-tasking abilities.

Responsibilities

• Partner with Store Manager to drive business initiatives.
• Model and supervise the selling environment for customer service.

Skills

Communication Skills

Detail-oriented

Multi-tasking

Education

College Degree

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Job Title: Supervisor Outlet

Primary Purpose:

The successful individual will leverage their proficiency in retail to…

Client & Service Expert:

• Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on sales training processes to ensure the highest level of customer service and sales.

Leadership Presence:

• Achievement of personal sales goals.
• Educate team on sales plans, personal sales goals, store stats and drive the team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

Building Brand Equity:

• Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Maintain store presentation standards.

Operational Excellence:

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Process all POS transactions and inventory functions accurately, including transfers, receiving, FedEx shipments, repairs, and damages to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

Qualifications:

The accomplished individual will possess:

• Strong written and verbal communication skills
• Detail-oriented
• Proactive ability to multi-task and prioritize

Preferred Experience:

• Minimum 2-3 years’ experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred

Physical Requirements:

• Available to work store schedule, including evenings and weekends
• Standing for extended periods
• Ability to lift boxes up to 40 pounds
• Comfortable climbing ladders

Our competencies for all employees include Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, and Perseverance. For managers, competencies include Strategic Agility, Building Effective Teams, and Managerial Courage.

Kate Spade is an equal opportunity employer. We make employment decisions based on qualifications and without regard to legally protected characteristics.