Operations Supervisor Healthcare Onsite Camphil, PA

Gainwell Technologies LLC; Camp Hill (Cumberland County); On-site; USD 54,000 - 77,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Generous, flexible vacation policy

Job summary

Gainwell Technologies LLC is seeking an Operations Supervisor onsite in Camphill, PA to oversee claims processing, call center operations, and related staff. You will supervise daily activities, monitor SLAs, and drive performance improvements.

The role requires leadership experience, extensive claims processing background, strong communication, and proficiency in Microsoft Office. On-site schedule is Monday–Friday, 8:00 AM–5:00 PM ET with a focus on accuracy, efficiency, and regulatory

Qualifications

• 3+ years leadership experience supervising staff in claims processing and call center operations.
• 4+ years claims processing experience in healthcare/Medicaid/insurance contexts.
• Strong written and verbal communication, interpersonal, customer service and problem-solving skills.
• Proficiency in Microsoft Office and basic help desk software.
• Excellent organizational and multitasking abilities, with discretion handling sensitive information.

Responsibilities

• Supervise and coordinate daily activities of claims representatives, call center staff, mailroom personnel, and operations support staff.
• Monitor workloads, workflows, productivity, and SLAs to ensure timely, accurate, and efficient claims processing and call center operations.
• Coach and evaluate staff performance, set priorities, identify training needs, and implement corrective actions.
• Serve as primary contact for client concerns, escalated issues, and operational challenges.
• Analyze reports and performance metrics, identify process improvements, and ensure compliance with requirements.

Skills

Leadership experience

Claims processing

Call center operations

Microsoft Office

Help desk software

Customer service

Job description

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Operations Supervisor Healthcare Onsite Camphil, PA

Location: Camp Hill, PA, US, 17011-3718

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

At Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health andwell-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions tosome of healthcare’s biggest challenges. Gainwell empowers you to help clients deliver better health and human services outcomes using innovative technology and solutions, enabling you to design your career for growth, new possibilities, and refinement of your valuable skills. Here are the details on this position.

Your role in our mission

Supervise and coordinate daily activities of claims representatives, call center staff, mailroom personnel, and operations support staff, including staffing, scheduling, attendance, productivity, cross-training, hiring, onboarding, and training.

Monitor workloads, workflows, productivity, and service level agreements (SLAs) to ensure timely, accurate, and efficient claims processing and call center operations across supported states and functions.

Coach and evaluate staff performance, establish priorities and goals, identify training needs, provide feedback, and implement corrective actions as needed to maintain quality and operational effectiveness.

Serve as a primary point of contact for client concerns and escalated customer service issues, complex or disputed claims, and operational challenges, ensuring timely resolution and professional communication.

Analyze operational reports and performance metrics, identify process improvement opportunities, maintain procedures and documentation, support claims processing and mailroom functions, and ensure compliance with applicable state, federal, client, and organizational requirements.

What we're looking for

Minimum of three (3) years of leadership experience, with experience supervising staff in claims processing and call center operations.

Minimum of four (4) years of claims processing experience, including government or private-sector healthcare claims, Medicaid claims, insurance, and medical terminology.

Strong written and verbal communication, interpersonal, customer service, and problem-solving skills, with the ability to resolve inquiries professionally and effectively.

Proficiency in Microsoft Office, basic help desk software, and computer-based analysis tools, with knowledge of claims handling policies, procedures, and applicable requirements.

Excellent organizational, time management, and multitasking skills, with the ability to prioritize competing demands, meet deadlines, maintain attention to detail, and protect confidential and sensitive information.

What you should expect in this role

• On site office in Camphill Pennsylvania, Mon-Friday 8:00 AM –5:00 PM, Eastern Time
• Strong interpersonal skills to interact with team members.
• Ability to keep sensitive and confidential materialprivate.Adheres to security policies and procedures.

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"The deadline to submit applications for this posting is 11/30/2026."

The pay range for this position is$54,200.00-$77,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.