Operations Supervisor - Fenway Theater

Aramark; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking an Operations Supervisor for MGM Music Hall at Fenway in Boston, MA. This role involves overseeing daily operations, ensuring high customer service during events, and managing staff effectively. The ideal candidate will demonstrate strong organizational skills and the ability to manage a dynamic environment in a vibrant venue.

Qualifications

• Must read, write, and understand verbal instructions.
• Knowledgeable in operating an efficient cost-effective program.
• Ability to perform basic arithmetic.

Responsibilities

• Oversee day-to-day operations ensuring events run smoothly.
• Manage logistics, coordinate staff and maintain compliance with health regulations.
• Supervise and evaluate employees, promoting teamwork and efficiency.

Skills

Strong organizational skills

Ability to resolve interpersonal situations

Maintain emotional control under stress

Education

Sanitation course

Job description

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Title: Operations Supervisor - Fenway Theater

Requisition #: 582074

Location:

Boston, MA, US, 02215

Job Description

The Operations Supervisor will oversee the day-to-day operations of MGM Music Hall at Fenway, ensuring that events run smoothly, safely, and efficiently. This role is crucial for maintaining a high level of customer service, coordinating event logistics, managing staff, and ensuring compliance with health and safety regulations. The Operations Supervisor will work closely with other departments, including event management, security, and technical teams, to provide seamless experiences for both performers and patrons.

This position reports directly to the Food & Beverage Manager.

About MGM Music Hall at Fenway

Located in the heart of Boston adjacent to Fenway Park, MGM Music Hall at Fenway is a state-of-the-art, 5,000-capacity live music venue offering a premier entertainment experience. The venue features 10 full bars, 2 exclusive full-service clubs, and a rooftop terrace with stunning city views, delivering top-tier hospitality and world-class performances in a vibrant, modern setting.

Job Responsibilities

• Produce and maintain work schedules and may prepare production packets (Production sheets and recipes).
• Direct daily activities.
• Maintain food production that ensures the safety and quality of food according to policies, procedures, and department requirements.
• Ensure that food items are stored in a safe, organized, and hazard-free environment.
• Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures.
• Maintain a sanitary department following health and safety codes and regulations.
• Maintain accurate inventory on a weekly basis.
• May prepare orders as needed to ensure accurate production for location.
• Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.
• Maintain a safe and hazard-free working environment.
• Train/mentor other food service workers.
• Maintain logs on all maintenance required on equipment within the department.
• Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary.
• Perform preventative maintenance checklist.
• Recommend replacement of existing equipment to meet needs of facility.
• Proficiency in multi-tasking.
• Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
• Must fill in for absent employees at location, as necessary.
• Maintain knowledge of daily catering events and confirm they are prepared and delivered on time.
• Be able to work occasional night and weekend catered events.
• Attend food service meetings with staff.
• Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc).
• May perform cashier duties as the need arises.
• Promote good public relations.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Must read, write, and understand verbal instructions
• Must complete a sanitation course either before or during first year
• Must be knowledgeable in operating an efficient cost-effective program.
• Ability to perform basic arithmetic
• Maintain emotional control under stress
• Ability to resolve interpersonal situations
• Strong organizational skills

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram, and Twitter.