Operations Supervisor - Fairfax

Priority Dispatch Corp.; Fairfax (VA); Hybrid; USD 47,000 - 55,000; Full time

Job summary

Hospital to Home LLC is seeking an Operations Supervisor for the H2H Emergency Services team in Fairfax, VA. You will oversee day-to-day EMS and NEMT operations, enforce policies, and provide direction to crews, dispatch, and facility staff during shifts.

You’ll participate in equipment readiness, SOP enforcement, training, and incident reporting, ensuring safety, compliance, and efficient service delivery in a fast-paced environment.

Qualifications

• Be at least 21 years of age.
• Proficient in reading, writing, and speaking English.
• Hold a valid driver’s license.
• At least 1 year of experience as a cleared EMS attendant-in-charge.
• Acceptable motor vehicle record per company policy.
• Maintain current VA OEMS EMT certification.
• Hold CPR and EVOC certifications.
• Not convicted of disqualifying offenses per EMS regulations.
• Pass a drug screening and background check.

Responsibilities

• Supervises NEMT & EMS crews, assigns and reviews rides, maintains standards, counsels staff, and handles discipline.
• Resolves staff issues regarding work assignments, vehicles and equipment.
• Guides dispatch on work assignments, service capabilities, EMS regulations and resource use.
• Rides with crews to observe performance during actual responses.
• Responds to service calls to assist crews and meet facility staff as needed.
• Enforces SOPs and documents deviations.
• Maintains equipment and supplies to ensure operational readiness.
• Keeps vehicles cleaned and stocked in compliance with OEMS rules.
• Operates vehicles and completes inspection documentation.
• Maintains clear communication with staff, leadership, hospital staff and medical personnel.
• Performs inspections, investigations and prepares incident reports.
• Assists in training new personnel.
• Identifies training and performance improvement needs.
• Assists leadership with other tasks as assigned.

Skills

English proficiency

Driver's license

Team supervision

Communication skills

Discipline and coaching

Education

VA OEMS EMT certification

CPR & EVOC certifications

Job description

Job Details

Job Location: FAIRFAX, VA 22033

Salary Range: $34.00 - $40.00 Hourly

About the Role

You will serve as an Operations Supervisor as part of the H2H Emergency Services team. The operations supervisor assists the General Manager of EMS and the General Manager of NEMT in managing the day-to-day operations during their assigned shift. In this role you will assist H2H’s leadership in ensuring that all field and support personnel, vehicles, and equipment operate in an efficient and effective manner. You will also enforce company policies, ensure compliance with company procedures, and provide education or discipline as necessary.

Summary

• Supervises NEMT & EMS crews which involves duties such as assigning and reviewing rides, maintaining H2H’s standards, problem solving, employee counseling and discipline.


• Resolves issues/inquires from staff regarding work assignments, vehicles, equipment, etc.


• Provides guidance and oversight to dispatch team regarding work assignments, vehicles, service capabilities, EMS regulations, and effective utilization of resources.


• Rides with crews on department apparatus and observes staff performance during actual responses.


• Responds to calls for service to assist crews and/or meet with facility staff as requested or needed.


• Enforces H2H’s standard operating procedures and documents any deviations from SOP.


• Assists in maintaining equipment and technology required for field operations. Assists in maintaining adequate stock of required supplies to ensure operational readiness.


• Assists in ensuring vehicles are properly cleaned and stocked in compliance with H2H standards and OEMS regulations.


• Operates vehicles in accordance with applicable regulations and H2H standards. Inspects and tests emergency vehicles to ensure operational readiness and completes necessary inspection documentation.


• Maintains clear and concise communication with employees, leadership, hospital staff, and other medical personnel utilizing two-way radios, phones, and email.


• Performs inspections/investigations and prepares reports of observations/incidents.


• Assists in training of new personnel.


• Identifies staff training, development, and disciplinary needs. Assists in the development of performance improvement plans.


• Other tasks as assigned by leadership.

Conditions of Employment

Candidates selected for employment are subject to a fingerprint-based background screening, as required by the Virginia Office of EMS. Candidates who refuse to be fingerprinted will be denied employment with H2H Emergency Services.

Equal Opportunity Employer

Hospital to Home LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race or national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability status, or genetic information.

QualificationsRequirements

• Be at least 21 years of age.


• Be proficient in reading, writing, and speaking the English language.


• Hold a valid driver’s license.


• Must have at least 1 year of experience as a \"cleared\" EMS attendant-in-charge.


• Have an acceptable motor vehicle record in compliance with company policy.


• Maintain current certification through the VA OEMS as an EMT.


• Hold current certifications in: CPR & EVOC.


• Not have been convicted or found guilty of any crime, offense, or regulatory violation, or participated in other prohibited conduct identified in state EMS regulations as found in 12VAC5-31-910.


• Must successfully pass a drug screening and background check.