Part-Time Customer Service Representative, Transportation Services

The Pennsylvania State University; Ferguson Township (PA); On-site; USD 19,000 - 23,000; Part time

Job summary

Penn State is hiring Customer Service Representatives to work Monday through Friday, from 10am to 2pm, in the gated campus parking decks. The role involves screening permit holders, assisting entry and exit, and guiding customers to available spaces.

The position will be outdoors or at kiosks in the deck and may require standing and walking for the entire shift. Starting pay is $14 per hour, with teamwork alongside full-time staff during busy times.

Qualifications

• Strong customer service skills.
• Prior customer service preferred.
• Ability to stand and walk for the entire shift outdoors.

Responsibilities

• Screening permit holders for entry into the parking decks when near capacity.
• Assisting customers with entry and exit of the parking decks.
• Controlling the inventory of spaces in the parking decks.
• Helping customers find alternative parking facilities when they are full.
• Resolving equipment issues.
• Answering general questions about parking on campus.

Skills

Customer service

Stand outdoors

Independent work

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

We are hiring Customer Service Representatives to work Monday through Friday from 10am to 2pm in the gated campus parking decks.

• Screening permit holders for entry into the parking decks when near capacity
• Assisting customers with entry and exit of the parking decks
• Controlling the inventory of spaces in the parking decks
• Helping customers find alternative parking facilities when they are full
• Resolving equipment issues
• Answering general questions about parking on campus

The position will mostly work independently, and will work in teams and alongside full-time staff for busier times. The work will mostly be outdoors or in the kiosks at the deck. Transportation Services is seeking candidates with strong customer service skills, with prior customer service preferred. The job requires the ability to stand and walk for the entire shift, while outdoors.

The starting rate for this job is $14 per hour.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive.

We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster PA State Labor Law Poster

Penn State Policies Copyright Information Hotlines

There's a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.