Deputy Director

Equus Workforce Solutions; Milwaukee (WI); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Equus Workforce Solutions in Milwaukee, WI seeks an experienced Operations Manager to lead case management, enrollment and customer service functions. You will implement total quality management, drive change, coordinate with department heads and ensure timely reporting of performance metrics.

With a Bachelor’s degree, 5+ years of management experience and strong analytical, communication and Microsoft Office skills, you will coach staff, lead outreach, and uphold company policies while

Qualifications

• Must be process-driven, analytical, and solution-focused.
• Strong written and oral communication skills.
• Five years of management experience and ability to coach staff.
• Knowledge of community resources and human services.
• Excellent computer skills including MS Office.

Responsabilités

• Under supervision of the Project Director, implement total quality management procedures within case management, enrollment, and customer services units.
• Lead change management when policies or procedures change.
• Coordinate and communicate across case management, enrollment, and customer service teams.
• Provide leadership to staff and collaborate with Department Heads to improve services and performance.
• Participate in or lead outreach activities to engage stakeholders.
• Oversee timely reporting of operations metrics for the Project Director.
• Serve as primary contact for Income Maintenance to resolve issues and coordinate fair-hearing processes.
• Build business process expertise and develop best practices across teams.
• Coordinate service delivery for Refuge Cash Assistance program when required.
• Prepare data for quarterly reports and disseminate information across departments.

Connaissances

Leadership

Communication

Analytical

Team player

Process-driven

Formation

Bachelor's degree or higher in Human Services, Business, or related field

Outils

Microsoft Word

Excel

PowerPoint

Outlook

Description du poste

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units
• Implement and provide change management when changes to policy / procedure occur
• Manages communication and coordination of case management, enrollment and customer service
• Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
• Participate or lead outreach activities
• Oversee timely and accurate reporting of operations metrics for Project Director
• Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers
• Build business process expertise within the team and develop best practices
• Coordinates service delivery for Refuge Cash Assistance program (if required)
• Compiles information and data for completion of quarterly reports
• Effectively collaborate with departments for program development and information dissemination
• Provide leadership, support, and guidance to staff, partners and operations across all Company Regions
• Other duties as assigned

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
• Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team
• Must be process-driven, analytical, and solution-focused
• Must be a team player and model LEGACY Principles
• Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies
• Strong written and oral communication skills
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
• Must possess and maintain a good driving record and meet company driving requirements

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].