Operations Supervisor (Data Centers) - Phoenix, AZ

Convergint; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Life insurance

Job summary

Convergint is seeking an Operations Supervisor to join a dynamic team and drive successful project execution. The role emphasizes customer satisfaction, resource optimization, and leadership across project managers and coordinators.

The ideal candidate brings strong cost control, scheduling, and ERP experience to support growth and operational excellence. The organization values a collaborative culture, commitment to safety, and a proven track record in service-based systems integration.

Qualifications

• Customer-focused, with ability to meet customer needs and expectations.
• Experience leading service- and project-driven operations with accountability and performance management.
• Knowledge of contracting models (lump sum, T&M, service agreements) and risk management.

Responsibilities

• Maximize customer satisfaction by effectively executing all assigned projects.
• Effectively manage resources, costs and customer satisfaction for project delivery.
• Assist the Operations Manager and oversee Project Managers/Coordinators in all aspects of the project.
• Perform other duties as requested or required.

Skills

Leadership

Cost control

Customer focus

Team leadership

Project management

Planning & scheduling

ERP systems

Education

College degree or equivalent

Tools

Primavera P6

Microsoft Project

SAP

Oracle

NetSuite

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Operations Supervisor.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Responsible for maximizing customer satisfaction by effectively executing all assigned projects.Responsible for the effective management of resources, costs and customer satisfaction for effective project completion and delivery.Assists the Operations Manager and oversees Project Managers and/or Coordinators in all aspects of the project.Performs other duties and responsibilities as requested or required.What You’ll NeedCustomer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.Strong financial analytical skills including cost control.Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.Strong team leadership, team building and facilitation skills.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: College degree, trade school or equivalent experienceMinimum Experience: 3-5 years relevantPreferred Experience: (but not required):Demonstrated leadership in a service and project-driven environment with a focus on accountability and performance managementExperience driving labor utilization, workforce planning, and operational efficiencyStrong background in customer relationship management, including executive-level client interactionProven ability to lead through change, scale teams, or build structure in a growing operationExperience partnering closely with sales to support growth, estimating, and project execution alignmentKnowledge of contracting models (lump sum, T&M, service agreements) and risk managementFamiliarity with scheduling and resource planning tools (e.g., Primavera P6, Microsoft Project, or similar)Experience with ERP/financial systems (e.g., SAP, Oracle, NetSuite) and operational reportingTrack record of improving safety performance and fostering a strong safety cultureExperience developing and mentoring field leaders, PMs, or supervisorsUnderstanding of procurement, vendor management, and subcontractor oversightStrong communication skills with the ability to lead meetings, drive alignment, and resolve conflictConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.