Operations Supervisor (Complex Manager)

Werner Enterprises, Inc.; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises is seeking a Complex Manager to lead on-site management teams across multiple locations, driving performance through financial metrics, customer relationships, and safety compliance. You will oversee payroll, invoicing, and reporting while coordinating with drivers, dispatchers, and supervisors to maintain efficient operations.

The role requires 5+ years in transportation/logistics, strong leadership, and the ability to coach managers toward achieving growth and profitability

Qualifications

• 5+ years in transportation, logistics, or freight operations.
• Experience managing multiple terminals or facilities, preferably simultaneously.
• Experience leading managers, supervisors, dispatchers, dockworkers, and drivers.
• Strong understanding of FMCSA regulations, hours-of-service requirements, driver qualifications, inspections, and safety programs.
• Experience managing operating budgets, labor costs, productivity, and profitability.
• Ability to coach, develop, and hold managers accountable for results.
• Ensuring all locations meet safety and operational standards.

Responsibilities

• Oversee 4 customer locations and 2 FirstFleet occupied locations; manage a total of 6 supervisors.
• Eliminate empty miles and optimize network efficiency across terminals.
• Coordinate callouts/open positions to ensure full coverage and staffing.
• Assist with dispatching where needed and maintain customer communications.
• Oversee payroll and billing for weekly invoices and ensure timely customer reports.
• Monitor Hours of Service / DOT compliance and driver qualifications.
• Oversee maintenance and paperwork across FirstFleet facilities.

Skills

Leadership

Operations management

Budget management

Customer relationship management

Regulatory compliance

Communication

Job description

Complex Manager### Complex ManagerApply: Onsite: Richmond, VA - LOC111: Full time: Posted Yesterday: JR23816The Complex Manager is First Fleet's key operations link between the organization, driver, and customer. The primary responsibility in this role is to provide leadership for multiple on-site management teams while working to maximize performance using a range of objective operational and financial measures. The Complex Manager will be responsible for the accounts performance, measured by earning acceptable margins, delivering on aggressive growth targets and profitability, while managing and developing the relationship with the customer which includes working to minimize their overall logistics costs. This must be accomplished in conjunction with meeting the key performance indicators (KPI’s) established by Werner and our customer. **Responsibilities:** * Oversee 4 customer locations and 2 FirstFleet occupied locations. (Richmond, West Point, Hopewell and Petersburg)* Manage a total of 6 Supervisors.* Make sure that all terminals are working together to eliminating empty miles.* Work with each location on callouts/open positions to ensure all shifts are covered.* Assist with dispatching where needed.* Customer communications* Payroll and Billing oversight for 3 invoices weekly* Making sure that all Customer reports are completed timely.* Monitoring Hours of Service/DOT Compliance* Monitoring that all paperwork is being collected.* Taking care of maintenance at the FirstFleet facility* Keep up with tractor/trailer maintenance ### **Qualifications:** * 5+ years in transportation, logistics, or freight operations.* Experience managing multiple terminals or facilities, preferably simultaneously.* Experience leading managers, supervisors, dispatchers, dockworkers, and drivers.* Strong understanding of FMCSA regulations, hours-of-service requirements, driver qualifications, inspections, and safety programs.* Strong verbal and written communication skills* Experience managing operating budgets, labor costs, productivity, and profitability.* Ability to maintain major customer relationships and resolve service issues.* Ability to coach, develop, and hold managers accountable for results.Ensuring all locations meet safety and operational standards.We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.### About UsWerner Enterprises, Inc. (“Werner”) delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With Werner 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. In January 2026, Werner acquired FirstEnterprises, Inc. (“FirstFleet”), which generated more than $600 million in unaudited 2025 revenues. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.