Operations Supervisor (Complex Manager)

FirstFleet Inc; Richmond (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

FirstFleet Inc. seeks a Complex Manager to lead on-site management teams across multiple locations, drive performance with operational and financial metrics, and strengthen customer relationships to reduce logistics costs.

You will work to maximize margins and profitability while ensuring safety and regulatory compliance, reporting to Werner’s integration framework. The role requires overseeing terminals, coordinating staff, and maintaining strong customer communications to meet aggressive

Qualifications

• 5+ years in transportation, logistics, or freight operations.
• Experience managing multiple terminals or facilities, preferably simultaneously.
• Experience leading managers, supervisors, dispatchers, dockworkers, and drivers.
• Strong understanding of FMCSA regulations, hours-of-service requirements, driver qualifications, inspections, and safety programs.

Responsibilities

• Oversee 4 customer locations and 2 FirstFleet occupied locations.
• Manage a total of 6 Supervisors.
• Eliminate empty miles across terminals.
• Coordinate callouts/open positions to cover all shifts.
• Assist with dispatching where needed.
• Oversee payroll and billing for 3 invoices weekly.
• Ensure timely customer reports.
• Monitor Hours of Service/DOT compliance.
• Ensure paperwork collection.
• Maintain facilities and equipment.

Skills

Multi-location management

Team leadership

FMCSA regulations

Budget & profitability

Customer relationship

Job description

The Complex Manager is First Fleet's key operations link between the organization, driver, and customer. The primary responsibility in this role is to provide leadership for multiple on-site management teams while working to maximize performance using a range of objective operational and financial measures. The Complex Manager will be responsible for the accounts performance, measured by earning acceptable margins, delivering on aggressive growth targets and profitability, while managing and developing the relationship with the customer which includes working to minimize their overall logistics costs. This must be accomplished in conjunction with meeting the key performance indicators (KPI’s) established by Werner and our customer.

In January 2026, Werner acquired FirstEnterprises, Inc. (“FirstFleet”), which generated more than $600 million in unaudited 2025 revenues.

Responsibilities

• Oversee 4 customer locations and 2 FirstFleet occupied locations. (Richmond, West Point, Hopewell and Petersburg)
• Manage a total of 6 Supervisors.
• Make sure that all terminals are working together to eliminating empty miles.
• Work with each location on callouts/open positions to ensure all shifts are covered.
• Assist with dispatching where needed.
• Customer communications
• Payroll and Billing oversight for 3 invoices weekly
• Making sure that all Customer reports are completed timely.
• Monitoring Hours of Service/DOT Compliance
• Monitoring that all paperwork is being collected.
• Taking care of maintenance at the FirstFleet facility
• Keep up with tractor/trailer maintenance

Qualifications

• 5+ years in transportation, logistics, or freight operations.
• Experience managing multiple terminals or facilities, preferably simultaneously.
• Experience leading managers, supervisors, dispatchers, dockworkers, and drivers.
• Strong understanding of FMCSA regulations, hours-of-service requirements, driver qualifications, inspections, and safety programs.
• Strong verbal and written communication skills
• Experience managing operating budgets, labor costs, productivity, and profitability.
• Ability to maintain major customer relationships and resolve service issues.
• Ability to coach, develop, and hold managers accountable for results.
• Ensuring all locations meet safety and operational standards.

Benefits

• medical plans
• dental plans
• vision plans
• 401(k) plan
• stock purchase plan
• paid time off
• life insurance
• disability plans
• other optional supplemental coverage

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.