Operations Supervisor, Central Supply

Massachusetts General Hospital; Boston (MA); On-site; USD 47,000 - 69,000; Full time

Job summary

Mass General Brigham is seeking a Supervisor for Sterile Processing to oversee daily operations, staffing, and workflow across assigned areas. You will ensure safe, efficient, compliant processing while coordinating with OR and procedural areas to support readiness and service expectations.

Responsibilities include maintaining productivity, inventory control, instrument maintenance, and staff coaching. A CRCST/CIS or CER-eligible certification is expected, with 2-3 years of Central Sterile

Qualifications

• Strong patient/customer service skills.
• Controlling operations of equipment or systems.
• Knowledge of case cart assembly, strong attention to detail.
• Familiarity with the regulatory standards of materials management.
• Knowledge of sterilization procedures, aseptic technique, and maintenance and care of instruments and equipment.

Responsibilities

• Supervises daily sterile processing operations, including staffing support, workflow oversight, scheduling, and operational coordination activities.
• Supports quality, safety, infection prevention, and regulatory compliance standards across sterile processing operations.
• Oversees workflow coordination between Sterile Processing, Operating Room staff, procedural areas, and external clinics as applicable to support procedural readiness and customer service expectations.
• Monitors and ensures team productivity and daily operational performance.
• Oversees inventory management activities to ensure availability and operational readiness.
• Coordinates instrument repair, maintenance, loaner instrumentation, and vendor support activities as applicable.
• Directly supervises staff, including performance management, coaching, and staffing decisions.
• Participates in departmental audits, quality initiatives, workflow improvement activities, and operational planning efforts.
• Supports timekeeping, staffing documentation, operational reporting, and other departmental administrative functions as assigned.

Skills

Patient service

Operations management

Case cart assembly

Regulatory compliance

Sterilization procedures

Aseptic technique

Education

High School Diploma or Equival ent

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummary: Responsible for direct supervision of sterile processing staff and daily operational execution across assigned areas or shifts. Accountable for team performance, staffing, workflow management, and ensuring safe, efficient, and compliant sterile processing operations.Does this position require Patient Care? NoEssential Functions:Supervises daily sterile processing operations, including staffing support, workflow oversight, scheduling, and operational coordination activities.Supports quality, safety, infection prevention, and regulatory compliance standards across sterile processing operations.Oversees workflow coordination between Sterile Processing, Operating Room staff, procedural areas, and external clinics as applicable to support procedural readiness and customer service expectations.Monitors and ensures team productivity and daily operational performance.Oversees inventory management activities to ensure availability and operational readiness.Coordinates instrument repair, maintenance, loaner instrumentation, and vendor support activities as applicable.Directly supervises staff, including performance management, coaching, and staffing decisions.Participates in departmental audits, quality initiatives, workflow improvement activities, and operational planning efforts.Supports timekeeping, staffing documentation, operational reporting, and other departmental administrative functions as assigned.Accountable for team performance, adherence to quality standards, and daily operational outcomes within the assigned area.QualificationsEducation: High School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree? NoLicenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) or C.S.P.D.T - Certified Sterile Processing and Distribution Technician - Certification Board for Sterile Processing and Distribution, Inc required; Certified Instrument Specialist [CIS] - Healthcare Sterile Processing Association (HSPA) preferred; Certified Endoscope Reprocessor [CER] - Healthcare Sterile Processing Association (HSPA) preferredExperience: Experience as a Central Sterile Technician 2-3 years requiredKnowledge, Skills and Abilities:- Strong patient/customer service skills.- Controlling operations of equipment or systems.- Knowledge of case cart assembly, strong attention to detail.- Familiarity with the regulatory standards of materials management.- Knowledge of sterilization procedures, aseptic technique, and maintenance and care of instruments and equipment.Additional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location55 Fruit StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftNight (United States of America)Pay Range$34.13 - $49.63/HourlyGrade7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.