Operations Supervisor - Butte

Ministerial Association of Colusa C; Chico (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

PneumaCare is seeking a County Operations Supervisor to oversee CalAIM ECM and Community Supports programs at the county level. You will supervise front-line staff, oversee case management, and plan outreach while coordinating with the MACC Benevolence team to ensure seamless service delivery.

You will drive quality improvement activities, participate in program meetings, and ensure compliance with HR policies and health plan requirements.

Qualifications

• Requires a degree in social work, sociology, human services or related field.
• Experience supervising clinical or social services teams with care coordination.
• Experience serving low-income populations with complex chronic conditions.
• Knowledge of CalAIM ECM/CS programs beneficial.

Responsibilities

• Supervise CalAIM ECM and CS county operations and frontline staff.
• Oversee case management systems and ensure quality service delivery.
• Coordinate with MACC Benevolence and partner agencies.
• Lead meetings, training, and performance evaluations for staff.
• Ensure compliance with health plan requirements and HR policies.

Skills

Supervisory experience

Case management oversight

Quality improvement

Stakeholder collaboration

Staff training

HR policy adherence

Performance evaluations

Education

4-year degree + 1-2 yrs supervision

2-year degree + 3-5 yrs supervision

Combination of education/experience

Job description

Description

Under the direction of the PneumaCare Associate Director, the County Operations Supervisor provides general supervision over the California Advancing & Innovating Medi-Cal (CalAIM) Enhanced Care Management (ECM) and Community Supports(CS) programs, including supervision of front-line staff, case management oversight, outreach planning, maintaining case management services associated with ECM and CS, and working closely with the MACC Benevolence programs team to coordinate services among mutual clients. This role participates in quality improvement and quality management activities and participates in various collaborative meetings with Program and Operation Managers and other partners.

The Operations Supervisor will be responsible for coordinating and implementing Enhanced Care Management (ECM) and Community Supports Management for a limited caseload; overseeing and implementing provisions of the Enhanced Care Management and CS services; and identification and achievement of Plan goals and objectives with the member that meet their self-identified strengths and health care and psychosocial needs.

The Operations Supervisor is responsible for supervising case management systems in their county, while also collaborating with other referral agencies, managed care plans, public agencies and medical specialties as needed.

Requirements

Responsibilities for Operations Supervisor

• • Supervises CalAIM at the county level, including front-line PneumaCare staff.
• • Engages eligible members, offers services where the member lives, seeks care, or finds most easily accessible and within health plan guidelines.
• • In accordance with HR policies and procedures, assists in the hiring and onboarding ofnew staff to their team, oversight of employee relations, performance reviews and disciplinary actions.
• • Manages office operations within county, and ensures each office has proper level ofsupplies and equipment needed to render services.
• • Ensures compliance with Health Plan requirements through monitoring staff actions andregular auditing of case files.
• • Serves as program lead and point of contact for CalAIM within their County and collaborates with the Program and Operations Managers to ensure compliance.
• • Facilitates meetings with their local CalAIM teams to ensure updates are communicatedand ensures the teams use strategies for program quality assurance and management.
• • Enforces program-specific policies and procedures in collaboration with the Program and OperationManagers; seeks advice on how to implement procedures as required by management.
• • Networks with local partners and is current on issues that concern impoverished communities in their area.
• • Responsible for direct report performance evaluations, merit increaserecommendations, and timecard approval processes.
• • Conducts regular staff meetings, including communication and training of programpolicies and procedures, outcomes and evaluations, and compliance matters.
• • Models continuous performance and quality improvement philosophies to best deliverprogram goals and objectives.

Qualifications: EDUCATION & EXPERIENCE REQUIREMENTS:

These requirements may be met in three different ways:

• 1. 4-year degree in social work, sociology, human services or related fields preferred and 1-2
• years of experience supervising clinical or social services team members, including experience
• with care coordination and/or social services to low-income populations with complex chronic
• conditions.
• OR
• • 2-year degree in social work, sociology, ministry, human services or related fields preferred and 3-5 yearsof experience supervising clinical or social services team members, including experience with care coordination and/or social services to low-income populations with complex chronic conditions.
• OR
• Any combination of the education and/or experience requirements above that meets the required qualifications of a healthcare professional that can demonstrate an ability to supervise clinical or social services team members, including experience with care coordination and/or social services to low-income populations with complex chronic conditions.