Operations Supervisor - Boston Copley

Christian Dior; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

LVMH's Boston boutique is seeking an Operations Supervisor to manage day-to-day non-selling functions. You will supervise shipping/receiving, inventory control, loss prevention, POS, and facilities maintenance, helping drive smooth boutique operations and customer service.

You will train and coach associates, oversee security, payroll scheduling, and compliance with company policies. A minimum of 3+ years in retail operations and ability to work full-time including nights and weekends are

Qualifications

• At least 3+ years of retail stock/operations experience.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for extended periods and to move boxes/fixtures.

Responsibilities

• Ensure accurate shipping/receiving impacting store inventory; verify POs and ticketing.
• Maintain orderly stock/receiving area and ensure merchandise is properly ticketed.
• Participate in inventory and cycle counts.
• Oversee compliance with company policies, including security, funds, and records.
• Train, coach, and lead associates in operations tasks including POS, returns, alterations, safety and security.

Skills

Shipping & Receiving

Inventory management

Loss prevention

POS procedures

Staff coaching

Job description

Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control, loss prevention, POS functions, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

Job responsibilities

Tasks and responsibilities

• Ensure that all shipping and receiving functions that affect the store inventory are processed accurately by verifying purchase orders and ticketing and auditing the validation and verification reports.
• Maintain an orderly and neat stock and receiving area as well as the general maintenance of the store, ensuring merchandise is properly ticketed.
• Participate in all inventory and cycle counts.
• Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures.
• Train, coach, and lead all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security procedures, etc.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate to maintain the accuracy of the inventory.
• Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.

Profile

• Previous retail stock/shipping/receiving experience
• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Ensure that all back-of-house operations are properly set-up and organized
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.
• Help address problems in store's service, efficiency, and productivity.
• Provide and inspire outstanding service to our customers.

Additional information

Requirements:

• At least 3+ years of retail stock associate experience, with an operations background.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed
• Strong interpersonal, communication, organization and follow-through skills
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
• Willingness to adhere to all company policies, procedures, regulations, and standards.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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