Operations Supervisor - 2nd Shift

Fanatics Commerce; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Job summary

Fanatics Commerce is seeking an Operations Supervisor for the 2nd shift in Screen Print to lead screen print, receiving, and order processing with a focus on accuracy and efficiency. You will guide a frontline team, coach performance, and partner with Operations to sustain high standards across the distribution floor.

The role emphasizes coaching, data-driven decision making, and continuous process improvement to deliver on-time fan orders while maintaining safety and compliance.

Qualifications

• Bachelor's degree required.
• 3+ years distribution/warehouse management experience.
• Experience with Lean, Six Sigma, or equivalent process-improvement methodologies.
• Experience presenting information to leadership and cross-functional teams.
• Ability to influence peers and leaders and drive results.

Responsibilities

• Oversee screen print, receiving, and order processing on the 2nd shift.
• Lead, coach, and develop frontline staff; manage scheduling and timecard approvals.
• Maintain safety, quality, and productivity standards on the floor.
• Collaborate with HR and Operations to drive hiring and performance improvements.
• Leverage data and systems to inform shift-level decisions and continuous improvement.

Skills

Leadership

Team leadership

Performance coaching

Data analysis

Lean/Six Sigma

Communication

Influencing

Education

Bachelor's degree in Business or related

Tools

WMS

ERP

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Supervisor – 2nd Shift – Screen Print will play a critical role in driving screen print, receiving, and order processing excellence across distribution operations.

ROLE OVERVIEW

The Operations Supervisor 2nd Shift Screen Print oversees screen print, receiving, and order processing functions while maintaining strong visibility and accessibility to employees on the distribution and screen print floor throughout the shift. This role partners with Operations and Senior Management to uphold departmental standards for productivity, reliability, and accuracy, while leading a frontline team through coaching, accountability, and continuous process improvement. The Operations Supervisor – 2nd Shift – Screen Print delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner with Operations and Senior Management to support the development and implementation of policies and procedures, and coordinate with the HR Manager on employee activities including vacation approvals, timecard approvals, and overtime management.
• Collaborate with cross-functional leaders to forecast staffing needs ahead of peak business demands, participating actively in the interviewing and hiring process to build a capable and resilient team.
• Train, motivate, coach, recognize, and hold team members accountable for performance and conduct, leveraging performance management practices to improve productivity and support career development and pathing.
• Resolve personnel matters in partnership with the HR Manager and Operations/Senior Management Team, maintaining consistent and fair application of policies across the hourly employee population.

Fan & Customer Impact (Obsessed with Fans)

• Maintain department standards for productivity, reliability, and accuracy to ensure fans receive their orders on time and as expected.
• Review, prioritize, and organize operational activities throughout the shift to enable efficient execution that directly supports the fan fulfillment experience.
• Promote a safe and compliant working environment by supporting safety programs, ensuring all required safety training is completed, and upholding safety guidelines at all times.
• Maintain a working knowledge of all operating systems relevant to the assigned work area to minimize disruption and sustain high-quality output for fans.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Identify and implement ongoing process improvements to drive departmental efficiency and operational effectiveness, drawing on Lean, Six Sigma, or equivalent methodologies.
• Leverage warehouse-based software and operational systems to surface data insights that inform shift-level decisions and continuous improvement initiatives.
• Present operational information effectively across a variety of settings — including business meetings, team huddles, standups, and town halls — to align stakeholders and drive timely action.
• Evaluate emerging tools and approaches to automate or streamline screenprint and distribution workflows, contributing to a culture of innovation on the floor.

Ownership & Execution (Determined & Relentless Mindset)

• Drive accountability across the team by setting clear expectations, monitoring performance against departmental standards, and taking decisive corrective action when needed.
• Manage daily and weekly operational priorities with a relentless focus on execution, ensuring the shift runs efficiently from start to finish.
• Influence peers and leaders across the organization to drive effective business outcomes, demonstrating strong and proven influencing skills even in high-pressure situations.
• Perform other related duties as assigned by management, stepping into gaps with urgency and ownership to keep operations moving forward.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Minimum 3 years of Distribution/Warehouse management experience, with demonstrated ability to lead hourly employee populations in manufacturing, distribution, or similar operational environments.
• Experience leveraging performance management practices to coach employees, improve productivity, and support career development and pathing.
• Experience using warehouse-based software and operational systems to manage and monitor shift-level operations.
• Experience presenting information across a variety of settings, including business meetings, team huddles, standups, formations, and town halls.
• Ability to influence peers and leaders across the organization to drive effective business outcomes, with strong and proven influencing skills.
• Strong written communication skills, including the ability to write clearly and informatively, present numerical data effectively, and read and interpret written information.
• Experience with Lean, Six Sigma, or other process improvement methodologies; previous experience in a union environment and bilingual Spanish proficiency preferred.

Education:

• Bachelor's degree in Business Management or a related discipline preferred, or equivalent education and experience.

WORK LOCATION

• On-site: Your work location will be onsite in Easton, PA.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

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