Operations Supervisor - 2nd Shift

1-800-FLOWERS.COM, INC.; Hebron (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Harry & David is seeking an experienced Operations Supervisor to lead day-to-day operations in our distribution and production environment. You will oversee labor, materials, output, safety, quality, and costs while keeping operations safe and efficient.

The role emphasizes hands-on leadership, continuous improvement, and building a capable team that can perform at a high level in a fast-paced facility. Experience with SAP and cross-functional teamwork is valued.

Qualifications

• Experience supervising operations in distribution/production environments.
• Proven ability to lead, mentor, and develop teams.
• Strong communication and problem-solving skills in a fast-paced setting.

Responsibilities

• Supervise daily distribution/production operations ensuring safety, quality and productivity.
• Staff shifts within budget and staffing guidelines.
• Monitor costs and performance; drive continuous improvement.
• Provide hands-on leadership, coaching, and timely feedback to team members.
• Foster a positive environment that promotes engagement and retention.
• Support safety programs and ensure compliance with SQF/FSMA where applicable.
• Collaborate with cross-functional teams to ensure smooth operations.

Skills

Leadership

Coaching & development

Strong communication

Tools

SAP

Job description

Harry & David is looking for an experienced Operations Supervisor to lead day-to-day operations within our distribution and production environment. This role is responsible for overseeing labor, materials, product output, safety, quality, customer service, systems, and cost while ensuring operations run safely, efficiently, and accurately each day.

The Operations Supervisor will provide hands-on leadership to associates, drive productivity and continuous improvement, and create an environment where employees are supported, engaged, and able to perform at their best. The ideal candidate is an organized and motivated leader who is comfortable working in a fast-paced operation and balancing people leadership with business results.

What You'll Do

• Supervise daily operations within assigned areas of the distribution center or production facility, ensuring safety, quality, productivity, and service expectations are met.
• Review workload and staffing requirements and appropriately staff shifts while remaining within established budget guidelines.
• Monitor productivity, labor, and operational costs and take action to ensure performance goals are met or exceeded.
• Provide hands-on leadership, direction, coaching, and support to employees throughout the shift.
• Create a positive and respectful work environment that encourages employee engagement, accountability, teamwork, and retention.
• Coach and develop employees for future growth opportunities and take an active role in building the next generation of operational leaders.
• Monitor employee performance and prepare and deliver performance improvement plans (PIPs), performance development reviews (PDRs), and ongoing feedback for direct and indirect reports.
• Support seasonal workforce planning and develop continuous improvement programs and procedures to improve operational performance.
• Develop, document, and maintain departmental training materials, standard operating procedures (SOPs), and processes.
• Ensure employees receive appropriate systems training and that required documentation is maintained.
• Support effective utilization of warehouse and business systems, including SAP.
• Analyze operational reports and performance data to identify trends, draw conclusions, and recommend improvements.
• Partner with peer supervisors and cross-functional teams to promote cooperation, consistency, and clear communication across departments.
• Assist with interviewing and assessing leadership candidates as assigned.
• Maintain effective two-way communication with employees, peers, and leadership.
• Support department and company safety and security programs, conduct safety audits, and ensure associates follow established safety practices.
• Coordinate with Quality Assurance to ensure applicable SQF and FSMA requirements are met.
• Assist in maintaining the safety and security of the facility.
• Perform additional duties as needed to support business and operational requirements.