Operations Supervisor

Hilton-Garden-Inn-Hotel; Westampton Township (NJ); On-site; USD 52,000 - 64,000; Full time

Job summary

Hilton Garden Inn is seeking an Operations Supervisor to support all aspects of hotel operation with the Rooms and Housekeeping departments. You will assist the Front Office Manager, Housekeeping Manager, and General Manager in developing and implementing property-wide strategies to meet guest expectations.

You will uphold brand standards, build strong relationships with key guests, and ensure safety and compliance with OSHA/MSDS.

Qualifications

• Strong leadership and team-motivating abilities.
• Excellent guest service mindset and communication skills.
• Ability to implement brand standards and service initiatives.
• Experience coordinating across Rooms and Housekeeping departments.
• Effective coaching and conflict-resolution capabilities.

Responsibilities

• Supports Rooms and Housekeeping operations and assists department managers.
• Leads in implementing brand service strategies to meet guest expectations.
• Fosters relationships with key guests to leave a positive impression of the property.
• Maintains OSHA/MSDS compliant safety standards and a safe working environment.
• Assists in coaching and developing team members and conducting timely performance reviews.
• Ensures thorough and timely orientations for new team members.

Job description

Operations Supervisor is responsible for supporting all aspects of the operation with the Rooms and Housekeeping Departments. Assists the Front Office Manager and Housekeeping Manager as well as the General Manager leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers with the goal to leave a positive impression of the property.Physical Requirements: Standing, speaking, hearing, reading, writing, able to carry 30-75 lbs., walking, lifting, reaching overhead, pushing, pulling, bending and able to climb ladders. Hearing and visual ability to observe and detect signs of emergency situations.Duties to include, but not limited to:Ensures that all brand standards are being maintained in each area of the property.Ensures team members meet or exceed all brand requirements.Has the ability to oversee the operation of rooms and housekeeping departments.Ensures a viable key control program is in place.Provides a safe working environment in compliance with OSHA/MSDS.Reviews financial statements and has the ability to complete DSR and interface with BBL Hospitality leaders regarding property operationsIs knowledgeable with all corporate accounting procedures.Stays readily available/approachable for all employees.Extends professionalism and courtesy to employees at all times.Leads by example demonstrating self-confidence, energy and enthusiasm.Sets clear performance expectations with the General Manager and Department heads.Assists team supervisors with constructive coaching and counseling.Extends professionalism and courtesy to guests at all timesMotivates and encourages staff to solve guest and employee related concerns.Provides excellent customer service by being readily available/approachable for all guests.Takes proactive approaches when dealing with guest concerns.Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.Ensures orientations for new team members are thorough and completed in a timely fashion.Takes proactive approaches when dealing with employee concerns.Performs other duties as assigned and neededA 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is preferred and or 4 years’ experience in the guest services, front desk, housekeeping, or related professional area..