Operations Supervisor

RXO, Inc.; Southfield (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) retirement plan with company-m

Pre-tax accounts for expenses

Company-paid disability and life

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking an Operations Supervisor in Managed Transportation to oversee daily operations, monitor supplier performance, and resolve transportation, communication, and customer service issues to meet customer expectations.

Responsibilities include optimizing freight options, supporting shipment scheduling, and leading cost-reduction and Lean initiatives across accounts. Strong leadership and cross-functional collaboration are valued, with emphasis on safety and data-driven improvement.

Qualifications

• 2 years of experience in transportation or logistics.
• Bachelor's degree in a related field.
• Experience with a Transportation Management System (TMS), preferably Oracle Transportation Management.
• Experience with process improvement initiatives.
• Solid leadership and collaboration skills with ability to supervise, coach and influence employees.
• Willingness to work cross-functionally on multiple accounts.
• Excellent verbal and written communication skills.

Responsibilities

• Review freight options to minimize cost within available transportation options.
• Support schedulers with shipments, tracking updates and in-transit issues.
• Investigate and resolve issues impacting performance and customer satisfaction.
• Lead continuous improvement by applying Lean concepts to operations.
• Schedule daily workload based on customer input and priorities.
• Track supplier performance and compile disputes and on-time shipping data.
• Maintain organized shipping files and analyze root causes of poor performance.
• Maintain a safe, harassment-free workplace and report issues to management.

Skills

Leadership

Collaboration

Communication

Cross-functional work

TMS familiarity

Education

Bachelor's degree

Tools

Oracle Transportation Management

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Operations Supervisor in Managed Transportation at RXO, you'll be responsible for overseeing daily operations and supplier performance. You'll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations.

What your day-to-day will look like: ****

• Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within available transportation options
• Support specialist who are responsible for scheduling shipments, updating tracking information and resolving any in transit concerns
• Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers or clients
• Practice continuous improvement by reviewing procedures and work habits and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
• Schedule daily workload based on input from customer
• Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance
• Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
• Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management

At a minimum, you'll need:

• 2 years of experience in transportation or logistics

It'd be great if you also have:

• Bachelor's degree in a related field
• Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management
• Experience with process improvement initiatives
• Solid leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
• A willingness to work cross-functionally on multiple accounts
• Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.