Operations Supervisor

RXO; Southfield (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Disability insurance

Life insurance

Employee Assistance Program

Career development

Paid time off

Company holidays

Volunteer days

Job summary

RXO is seeking an Operations Supervisor in Managed Transportation to oversee daily operations, supplier performance, and customer service delivery. You will review freight options, schedule shipments, resolve in-transit issues, and drive Lean improvements across multiple accounts with a focus on safety and teamwork.

The role emphasizes leadership, collaboration, and strong communication to ensure on-time performance and customer satisfaction in a fast-paced logistics environment.

Qualifications

• At least 2 years in transportation or logistics.
• Bachelor's degree in related field is preferred.
• Experience with Transportation Management Systems (TMS) such as Oracle Transportation Management.
• Strong leadership and collaboration skills.

Responsibilities

• Review freight for linehauls to minimize costs.
• Schedule shipments and update tracking.
• Resolve in-transit issues; liaise with customers and suppliers.
• Lead and develop staff; enforce safety and workplace standards.
• Monitor delivery performance and document root causes.
• Drive continuous improvement and Lean initiatives.

Skills

Leadership

Transportation

Logistics

Scheduling

Lean

Cross-functional

Communication

Education

Bachelor's degree

Tools

Oracle OTM

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Operations Supervisor in Managed Transportation at RXO, you'll be responsible for overseeing daily operations and supplier performance. You'll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceeds the customer's expectations.

What your day-to-day will look like:

• Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within available transportation options
• Support specialist who are responsible for scheduling shipments, updating tracking information and resolving any in transit concerns
• Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers or clients
• Practice continuous improvement by reviewing procedures and work habits and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
• Schedule daily workload based on input from customer
• Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance
• Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
• Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management

At a minimum, you'll need:

• 2 years of experience in transportation or logistics

It'd be great if you also have:

• Bachelor's degree in a related field
• Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management
• Experience with process improvement initiatives
• Solid leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
• A willingness to work cross-functionally on multiple accounts
• Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.