Operations Supervisor

CoolWorks.com - Jobs in Great Places

South Haven (MI)

On-site

USD 21,000 - 30,000

Part time

5 days ago

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Benefits offered by this job

Health Insurance

401K (eligible if hourly minimum as by

Heavily discounted tents

Job summary

Under Canvas is seeking an Operations Supervisor for a seasonal, non-exempt role to partner with the GM/AGM and lead the Rooms department. You will oversee Camp Concierge, Guest Experience Coordinator, and Housekeeping and ensure exceptional guest experiences across front desk, maintenance, housekeeping, and F&B operations.

You will run day-to-day camp operations, hire and interview staff, enforce SOPs, manage time and payroll, and communicate goals to the team while remaining flexible to

Qualifications

Experience in a supervisory role for at least 1 year, hospitality experience.
Must have a valid drivers license.
Competently perform duties in absence of GM and AGM.
Demonstrated commitment to delivering high quality customer service.
Goal-oriented, results-driven, strong interpersonal and communication skills.
Communicate in a clear and professional way.
Interact with a friendly, enthusiastic, positive attitude.
Demonstrate sound judgement, follow direction, and take decisive appropriate action.
Learn, embrace, and train team on company policies, practices, and procedures.
Strong organizational skills to execute and prioritize multiple tasks.
Able to influence and inspire teams.
Ability to work independently and meet deadlines on assigned projects.
Understanding of property management systems

Responsibilities

Cross trained in multiple property departments.
Think critically to respond and react quickly to ever changing situations on property.
Deliver clear expectations to the team in all operational areas.
Professional in all internal and external communications.
Maintain a positive and open-minded attitude.
Help and support guest and team member issues quickly and efficiently.
Assist in interviews and hiring.
Observe corrective action delivery to team members.
Delegate tasks ensuring follow through and completion.
Able to run the camp and work independently with minimal oversight.
Find ways to streamline processes to maximize efficiency and resource use.
Establish and maintain relationships with local businesses and communities.
Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis.
Be growth oriented
Evaluate, develop, and report on NPS and eNPS action plans
Monitor financial performance to drive business decisions
Create synergy across property departments through strong leadership
Meet with team members to support their growth and development
Create positive work environment that is guest-focused
Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
Collaborate with other members of camp management and the corporate team
Responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department
Prioritize tasks effectively
Participate in camp level and company-wide meetings
Submit high quality work products in a timely manner
Respond to guest reviews in the established time period
Other duties as assigned

Skills

Supervisory experience

Hospitality experience

Valid drivers license

Interpersonal skills

Communication skills

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office Suite

HMS

POS systems

Job description

This is a unique opportunity to work outdoors close to some of the country's most popular national parks. As anOperationsSupervisor, you partner closely with the General Manager (GM) and Assistant General Manager (AGM) to ensure the camp delivers exceptional guest experiences. The Operations Supervisor serves as an expert incustomer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. The Operations Supervisor would be directly responsible for managing the Camp Concierge, Guest Experience Coordinator, andHousekeepingteams. Together with the GM and AGM, the Operations Supervisor communicates goals and expectations to the team and assists where needed.

This is aseasonal,non-exempt position.

Responsibilities

Cross trained inmultiple property departments
Think critically to respond and react quickly to ever changing situations on property
Deliver clear expectations to the team in all operational areas
Professional in all internal and external communications
Maintain a positive and open-minded attitude
Help and support guest and team member issues quickly and efficiently
Assist in interviews and hiring
Observe corrective action delivery to team members
Delegate tasks ensuring follow through and completion
Able to runthe camp and work independently with minimal oversight
Find ways to streamline processes to maximize efficiency and resource use
Establish and maintain relationships with local businesses and communities
Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
Be growth oriented
Evaluate, develop, and report on NPS andeNPSaction plans
Monitor financial performance to drive business decisions
Create synergy across property departments through strong leadership
Meet with team members to support their growth and development
Create positive work environment that is guest-focused
Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
Collaborate with other members of camp management and the corporate team
Responsible for oversight of approval, timeandattendanceand payroll, for the entire Rooms department
Prioritize tasks effectively
Participate in camp level and company-wide meetings
Submit high quality work products in a timely manner
Respondtoguestreviewsintheestablishedtimeperiod
Other duties as assigned

Education

High School Diploma or GED or applicable work experience

Preferred Qualifications

Experience in a supervisory position for at least 1 year, hospitality experience
Must have a valid driver's license
Competently perform duties in absence of GM and AGM
Demonstrated commitment to delivering high quality customer service
Goal-oriented, results-driven, strong interpersonal and communication skills
Communicate in a clear and professional way
Interact with a friendly, enthusiastic, positive attitude
Demonstrate sound judgement, follow direction, and take decisive appropriate action
Learn, embrace, and train team on company policies, practices, and procedures
Strong organizational skills to execute and prioritize multiple tasks
Able to influence and inspire teams
Ability to work independently and meet deadlines on assigned projects
Proficiency in Microsoft Office Suite and in HMS and POS systems
Participate in educational and training opportunities
Understanding of property management systems

Additional Information

This position requires the individual to wear and work in personal protectiveequipment,when applicable.
This position requires that the individualisable tolift a minimum of 45lbs independently.
Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits

UnderCanvasstrivesto provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they canparticipatein: