Camp Concierge

CoolWorks.com - Jobs in Great Places; Dalton (NH); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Health Insurance

401K

Tent discounts

Lodge discounts

Brand discounts

Employee Assistance Program

Job summary

Under Canvas is seeking a Camp Concierge to welcome guests on site, assist with check-in/check-out, and guide guests through available amenities and activities. You’ll speak with diverse guests, provide information, and help ensure a comfortable, memorable outdoor experience for families, groups, and individuals.

The role emphasizes high standards of customer service, teamwork, and the ability to adapt to weather and guest needs in an outdoor setting.

Qualifications

• Excellent communication and guest service skills required.
• Ability to adapt quickly to changing guest needs and weather conditions.
• Demonstrates teamwork and a helpful attitude in a fast-paced outdoor environment.

Responsibilities

• Greet guests and check in at the reception desk, guiding them to amenities and activities.
• Assist with check-in/check-out processes and transportation to tents.
• Provide clear, accurate, and timely information about local culture and activities.
• Learn and share knowledge of local culture, activities, and adventure options.
• Problem-solve independently or with the team to ensure guest satisfaction.
• Maintain high standards of customer service and a warm welcome for all guests.
• Collaborate professionally with guests and co-workers, showing teamwork and willingness to help others.
• Work efficiently to meet deadlines while maintaining quality and safety standards.

Skills

Effective Communication

Adaptagility

Education

High School Diploma or GED

Tools

POS systems

Job description

Summary

As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position.

Competencies

• Effective Communication
• Adaptagility

Key Responsibilities

• You maintain composure, take action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
• Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure
• Provide clear, accurate, complete, and timely communication
• Learn and share your knowledge of local culture, activities, and adventure activities
• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
• Eagerly seek opportunities to ensure guests have everything they need
• Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
• Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
• Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
• Collaborate and interact professionally with guests and co-workers
• You value teamwork, quickly step in to help others
• Work efficiently to meet deadlines while maintaining high standards
• Other duties as assigned

Preferred Qualifications

• High School Diploma or GED
• Experience inand/or ability to utilize POS and reservations systems
• Customer focus and friendly
• Solutions-oriented and attentional to detail
• Communication skills
• Teamwork

Additional Information

• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45lbs independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

COMPENSATION AND BENEFITS:

• Health Insurance
• 401K (eligible if work hourly minimum as required by law)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts.
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.