Night Auditor

CoolWorks.com - Jobs in Great Places; Pigeon Forge (TN); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Health Insurance

401K

Heavily discounted tents for Under Can

Under Canvas lodge and cabin discounts

Lifestyle partner brand and industry

Employee Assistance Program

Job summary

Under Canvas is seeking a Night Auditor to operate the camp overnight, serve as the primary guest contact on shift, and assist with billing and accounting tasks. The role is seasonal and hourly, focusing on safety, service, and smooth nightly operations.

You will greet guests at check-in, respond to needs, manage communications, and collaborate with staff to deliver a memorable outdoor experience. The position requires overnight availability and a customer‑focused, adaptable approach to weather

Qualifications

• High School Diploma or GED.
• Customer focus and friendly demeanor.
• Ability to work overnight shifts.
• Two years of experience in Customer Service, preferably in hospitality or hotels.

Responsibilities

• Greet and check in guests at the reception.
• Maintain composure and provide solutions during unpredictable situations.
• Reconcile ledgers and assist with billing.
• Collaborate with guests and co-workers to meet deadlines.
• Learn local culture, activities, and adventure options.

Skills

Effective Communication

Adaptagility

Education

High School Diploma or GED

Job description

Summary

As a Night Auditor, you play a critical role in maintaining the camp operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. This is a seasonal, hourly position.

Competencies

• Effective Communication
• Adaptagility

Key Responsibilities

• Maintain composure, be resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
• Greet and check in guests at the reception desk, showcasing our amenities, and activities
• Confidently take action, quickly step in to help others, and make sound decisions with minimal direction
• Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitors
• Your knowledge of the camp, positive attitude, listening skills, and ability to predict and respond to guests’ needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
• Provide clear, accurate, complete, and timely communication
• Eagerly seek opportunities to ensure guests have everything they need
• Learn and share your knowledge of local culture, activities, and adventure activities
• Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
• Collaborate and interact professionally with guests and co-workers
• Work efficiently to meet deadlines while maintaining high standards
• Other duties as assigned

Preferred Qualifications

• High School Diploma or GED
• Customer focus and friendly
• Solutions-oriented and attention to detail
• Ability to work overnight shifts
• Communication skills
• Minimum two years of experience inCustomer Service, preferably inhospitality or hotels

Additional Information

• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45lbs independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

Compensation and Benefits

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

• Health Insurance
• 401K (eligible if work hourly minimum as required by law)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.