Operations Supervisor

MedSpeed; Sioux Falls (SD); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts

Paid time off

401(k)

Job summary

MedSpeed, a healthcare logistics company with a nationwide presence, is seeking an Operations Supervisor to oversee daily operation of a healthcare transportation network and coach Logistics Service Representatives.

You will manage client relationships, monitor service quality, and drive improvements while coordinating maintenance, data accuracy, and cross-department collaboration. Remote work flexibility is available depending on role and location.

Qualifications

• Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field.
• 1-3 years of progressive business experience preferred.
• Successful experience applying quality management principles.
• Strong project management skills.
• Excellent written and oral communication, strong interpersonal skills.
• Strong customer relation skills, demonstrated ability to interact with key decision makers.
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills.
• Collaborative work style, able to work well within and across departments.
• Result & action oriented with a sense of urgency.
• Rational thinker with the ability to excel in stressful situations.
• Demonstrated leadership ability.

Responsibilities

• Lead Logistics Service Representatives including recruitment, onboarding, training, and performance management.
• Manage service quality and efficiency via daily observations and coaching.
• Perform route observations to ensure safety and procedures compliance.
• Maintain route and client data accuracy.
• Coordinate vehicle maintenance and repairs with vendors.
• Support operations projects to improve efficiency.
• Promote MedSpeed team culture.

Skills

Leadership

Communication

Project management

Quality management

Continuous improvement

Customer relations

Collaborative work

Result and urgency

Leadership ability

Problem solving

Education

Bachelor's degree in Business/Operations/Supply Chain or related field

Job description

Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact.

Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

How you Will Contribute:

• Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Work to promote MedSpeed team culture

Skills for Success:

• Bachelor's degree preferred in Business, Operations, Supply Chain Management or
• related field
• 1-3 years of progressive business experience preferred
• Successful experience applying quality management principles
• Strong project management skills
• Excellent written and oral communication, strong interpersonal skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability

Our Commitment to You:

MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future. We offer the flexibility of remote work, depending on the role and location.

MedSpeed is an Equal Opportunity Employer