Operations Supervisor

Triple Shift Entertainment; Rochester, Northern (MN, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k with employer match

Job summary

Triple Shift Entertainment in Rochester, MN seeks an experienced Front-of-House operations lead to direct venue activities under the General and Operations Managers. You’ll help plan budgets, schedule staff, drive sales programs, and supervise center employees while delivering excellent guest service.

This full-time role requires 2 years of FOH exposure, supervisory experience preferred, and the ability to work varied hours, including nights and weekends.

Qualifications

• 2 years of FOH experience required.
• 1 year of supervisory experience preferred.
• Industry-specific experience is highly desired.
• Promote a culture of respect, camaraderie, and inclusiveness for all guests and staff.
• Be able to work varied hours including nights, weekends, and holidays.
• Stand and move quickly for an entire shift.
• Attend all meetings and shifts on time.
• Able to lift 30–50 lbs.
• Must be a minimum of 21 years old.

Responsibilities

• Assist the General Manager and Operations Manager in preparing budgets, forecasting, financial recording, and reporting.
• Plan and implement sales programs to achieve overall sales objectives.
• Supervise center employees and ensure policies are understood and followed.
• Manage personnel activities to hire, train, schedule, and deliver service.
• Promote a positive image by maintaining a fun, safe, clean environment and delivering courteous customer service.

Skills

FOH experience

Supervisory experience

Industry experience

Customer service culture

Flexible hours

Stamina

Punctuality

Lift 30-50 lbs

Age 21+

Job description

Striking good times start here! There’s always something to celebrate at our Triple Shift Entertainment venues, and there’s a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you’ll play a pivotal role in creating experiences that will become the stuff of tomorrow’s nostalgia.

Pay Range: $18- $23/hour

Position Summary:

To provide responsible and highly skilled management in directing facets of a venue operation with direction from the General Manager and Operations Manager(s).

• Assist the General Manager and Operations Manager in preparing budgets, forecasting, financial recording, and reporting. Allocating staffing and scheduling budgets and assisting with payroll/non-payroll expense control.
• Aid the General Manager and Operations Manager in planning, organizing, and implementing sales programs for the venue. Plan and is responsible for achieving overall sales objectives.
• Supervises the work of all center employees. Ensure that all procedures and policies are thoroughly understood and implemented.
• Help in accomplishing all personnel management activities necessary to ensure the center staff is hired, trained, scheduled, and provides quality customer service
• Promote a positive image of the center by maintaining a fun, safe, clean environment for customers and employees. Provides friendly, courteous, polite, and helpful customer service.
• Health Insurance, Vision Insurance, and Dental Insurance
• Dental Benefit *Little Partners 12 & under no charge coverage
• HSA Health Savings Account, Short-Term, and Long-Term Disability
• Pretax 401k Options, 401k Roth Options + 401k Employer Match
• Full-time and enrollment eligibility requirements apply to all offered benefits

*This job description is not designed to cover or comprehensively list required activities, duties, or responsibilities. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

P.S. We wanted to tell you a bad bowling pun.... but we thought we'd spare you!

Requirements

• 2 years of FOH experience required
• 1 year of supervisory experience preferred
• Industry-specific experience is highly desired
• Foster a culture of respect, camaraderie, and inclusiveness for all guests and staff
• Work varied hours/days, nights, weekends and holidays, weather conditions, as needed
• Must have the ability to stand and exert fast-paced mobility for an entire shift
• Must show up for all company-required meetings and scheduled shifts on time
• Must be able to lift 30 – 50 lbs. Regularly
• Must be a minimum of 21 years old

401k Information:

You will be eligible to begin contributing to a 401(k) on the first of the month following your first 90 days of service and if you meet the minimum hours criteria. The minimum criteria for employee eligibility are 1) employees must be 21 years of age or older and 2) must work 250 hours in 90 days or an average of 1,000 hours in one year. Triple Shift Entertainment will match qualified 401(k) contributions as follows: $1 for $1 for the first 3% and $0.50 for $1 on the next 2% on what employee contributes to their 401(k) and you are considered fully vested immediately.

1 year of supervisory experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.