Operations Supervisor

Liberty Lines Transit Inc; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Liberty Lines Transit Inc in New York is seeking an Operations Supervisor to oversee daily bus service operations, monitor schedules, coordinate dispatch, and respond to incidents to ensure safety and service reliability.

You will supervise road operations, review incidents, communicate detours, and collaborate with dispatch and management to maintain performance and regulatory compliance. High school diploma and NY CDL with passenger endorsement required.

Qualifications

• Requires high school diploma or equivalent.
• Must maintain NY State CDL with passenger endorsement.
• Minimum 1 year experience operating a commercial vehicle, preferably a bus.
• Minimum 1 year supervisory experience preferred.

Responsibilities

• Monitors traffic to ensure schedule adherence by serving as a Road Supervisor, Service Coordinator, in the Radio Room, or at Dispatch.
• Ensure all runs are dispatched on time by dispatching personnel and equipment in response to service requests.
• Monitor drivers for safe operation of vehicles and issue violations for unsafe driving.
• Communicate detours and incidents to manage disruptions and safety.
• Prepare and maintain operations records and incident logs, and report to management as needed.
• Respond to accidents, secure scenes, collect witness data, and coordinate with emergency services.

Skills

Supervisory experience

Dispatch operations

Road supervisor

Complaint handling

Emergency response

Education

High School diploma

Tools

Radar equipment

Job description

Job Description

Position Overview:

The Operations Supervisor directly supervises operational activities in assigned sectors by monitoring, maintaining, and adjusting work assignments as needed to ensure service requirements are met.

General Duties/Responsibilities:

• Monitors traffic to ensure schedule adherence by serving as a Road Supervisor, Service Coordinator, working in the Radio Room, or at Dispatch.

• Ensure all runs are dispatched on time by dispatching personnel and equipment in response to service requests.
• Monitors bus operators reporting to work for fitness for duty ensuring compliance with the Company’s mandates, policies, and procedures.

• In an expedient manner, formulates responses to situations as they arise to minimize disruptions in service and maintain safety.
• Communicates alternate route detours, when necessary, based on construction, accidents, or other special conditions.
• Responds to and investigates all accidents and incidents during tour of duty.
• Prompt notification of managerial personnel of serious incidents and accidents to ensure that reporting requirements are met.
• Responsible for contacting and interacting with appropriate emergency services, securing accident scenes, assess property damage and assist operator in gathering accident/incident information (i.e. witness’s statement, vehicle information, police reports, photos, etc.)

• Prepares and maintains manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, and vehicle breakdowns.

• Completes attendance records, daily absentee reports, extra board work assignments, dispatch sheet, and records all required information.
• Reports to hospital where passengers or others involved are transported, gathering pertinent information and notify company officials as appropriate and providing timely updates to appropriate personnel.
• Monitor drivers for safe operation of vehicles, issuing violations for improper lane changes, excessive speed, tail gating, etc.
• Utilizes radar equipment for speed control.
• Monitors and supervises overall performance; investigate service complaints from Director of Operations or Westchester County Department of Transportation; record driving infractions or violations of company policy or procedure; answer drivers’ questions regarding routes, policy etc.; counsel drivers on performance when necessary.
• Act as bus operator to meet company demands.

Reporting Responsibilities:

This position reports to the Director of Operations.

Position Qualifications:

• Must have High School diploma or equivalent required.
• Must have and maintain an excellent New York State Commercial Driver’s License.
• Must maintain 19-A qualification.
• Minimum of 1 year experience operating a commercial vehicle, preferably a bus.
• Must have a minimum of 1 year working for Liberty Lines Transit Inc.
• Minimum 1 year of supervisory experience preferred.
• Must have and maintain an excellent CDL Driver’s License with passenger and airbrake endorsements.
• No chargeable accidents within the last year.
• Ability to operate /drive a bus on an emergency basis, as needed.
• Must have an acceptable attendance record.
• Applicant must not have more than 4 points on their current driving abstract at the time of submission of the application.
• Position qualifications are subject to change.

Physical and Sensory Requirements:

• Ability to meet physical requirements in responding to emergencies.
• Ability to perform bus-related duties i.e., light bus maintenance.
• Ability to communicate effectively verbally and in writing.
• Ability to climb stairs, reach above shoulder level, walk extended distance, stand in moving vehicle, kneel, and sit for an undefined amount of time.
• Ability to work in an environment with dust, fumes, exhaust, various noise levels, various temperatures, indoor and outdoor weather conditions for an undefined amount of time.
• Ability to bend, lift, push and pull, up to 30 lbs. without assistance.
• Ability to work in both office and field environment.
• Ability to work days, evenings (including overnights), weekdays, weekends, holidays and overtime hours.
• Physical and sensory requirements are subject to change.