Operations Supervisor

First American; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

First American is seeking an Operations Supervisor to manage daily operations and teams within a dynamic environment. This role emphasizes leadership, communication, and personnel management. In this full-time position, you will be instrumental in enhancing operational performance while fostering a culture of high-quality service and support.

Benefits

Comprehensive benefits package including medical, dental, vision, 401k, PTO

Employee stock purchase plan

Qualifications

• 3-5 years of directly related experience.
• 2+ years of demonstrated experience in a lead or supervisory role.

Responsibilities

• Supervise day-to-day operational activities.
• Ensure proper training and ongoing coaching of staff.
• Prepare reports and audit current procedures to improve efficiency.

Skills

Supervision

Communication

Leadership

Education

Bachelor’s degree or equivalent

Job description

Join to apply for the Operations Supervisor role at First American

1 day ago Be among the first 25 applicants

Join to apply for the Operations Supervisor role at First American

Get AI-powered advice on this job and more exclusive features.

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Supervises the day-to-day operations of a segment of the organization’s operations in a non-manufacturing environment, while complying with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Instills the notion within all employees at all levels of the organization, that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.

Essential Functions

• Primary purpose of role is supervision. Supervise the day to day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization.
• Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
• Prepare related reports and audit current procedures to monitor and improve efficiency of operations.
• Ensure proper training of staff and provide ongoing coaching, while adhering to the established department practices.
• Write and conduct employee performance reviews and provides ongoing performance feedback with management consultation. Advocate for employees and communicate compensation changes.
• Make hiring recommendations.
• Assist with all personnel management and goal setting for the functional area.
• Provide regular status updates and reports to Manager.
  
  

Job Complexities

• Works on problems of moderate scope in which analysis of situation or data requires review of identifiable factors
• Typically exercises judgment within defined procedures and policies to determine appropriate action
  
  

Supervision Received or Extended

• Supervises daily work activities of a functional area
• Typically provides direct supervision to non-exempt employees
• Selects and coaches talent; holds employees accountable for results
• Receives assignments in the form of objectives with goals and the process by which to meet goals
• Work is reviewed in terms of meeting department, product or project objectives and schedules
  
  

Impact

• Erroneous decisions will have impact on the overall success of functional operations
• Interacts with management on issues requiring coordination across functional/departmental lines
  
  

Knowledge and Skills/Technology Used

• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Emerging leadership skills
• Provides others with reliable information and uses good listening and communication skills
  
  

Typical Education

• Bachelor’s degree or equivalent combination of education and experience
  
  

Typical Range of Experience

• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at First American by 2x

Sign in to set job alerts for “Operations Supervisor” roles.

Senior Manager - Manufacturing Operations

North Rose, NY $75,000.00-$95,000.00 1 week ago

New York, NY $65,000.00-$70,000.00 4 days ago

Rochester, New York Metropolitan Area 3 weeks ago

BOTTEGA VENETA Operations Supervisor, New York Flagship

Syracuse, NY $60,000.00-$88,000.00 3 weeks ago

Valley Cottage, NY $80,000.00-$100,000.00 10 hours ago

Strategic Operations Manager, Operational Excellence

New York, NY $60,000.00-$65,000.00 1 week ago

Senior Manager - Manufacturing Operations

Senior Manager, Member Success Operations

Strategy & Operations - Manager (Worker Operations)

New York, United States $65,000.00-$70,000.00 17 hours ago

Operations Supervisor - Capital One Lounge (JFK Airport)

New York, United States $70,000.00-$420,000.00 1 week ago

New York, NY $165,000.00-$175,000.00 1 day ago

Supervisor Ambulatory Operations - New Rochelle NY

New York, United States $140,000.00-$170,000.00 2 weeks ago

Manufacturing Operations Manager, Energy

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.