Operations Supervisor

The Regional Municipality of Durham; New Jersey; On-site; Part time

Job summary

A leading health solutions company is seeking an Operations Supervisor to lead store operations and enhance customer loyalty. This role involves managing staff, ensuring excellent customer service, and overseeing daily operations. Ideal candidates will possess strong analytical and communication skills, and previous supervisory experience in retail is preferred.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plan

Flexible work schedules

Paid time off

Tuition assistance

Qualifications

• Ability to work a full-time flexible schedule.
• Experience as a retail supervisor is preferred.

Responsibilities

• Supervise the store's crew and ensure smooth operations.
• Assist customers with questions and promote a positive shopping experience.
• Price merchandise and stock shelves.

Skills

Analytical skills

Deductive reasoning

Advanced communication

Supervision skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues - caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management
2. Work effectively with store management and store crews
3. Supervise the store's crew through assigning, directing, and following up on all activities
4. Effectively communicate information both to and from store management and crews

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS customer service culture (Greet, offer help, thank)
4. Handle all customer relations issues according to company policy and promote a positive shopping experience for all CVS customers
5. Provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations)
6. Maintain customer/patient confidentiality

1. Merchandise/Presentation
2. Price merchandise
3. Stock shelves
4. Support planning, execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise
5. Support planning, execution, display, and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills
• Advanced communication, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including early mornings, overnight, and weekends, with the flexibility to respond to urgent issues

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 25

Time Type: Part time

Pay Range: $16.24 - $26.00 per hour, depending on experience and other factors.

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits

Our comprehensive benefits include:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plan
• No-cost wellness screenings, tobacco cessation, weight management, counseling, and financial coaching
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and retiree medical access

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 09/01/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.