Operations Supervisor

FIRST MANAGEMENT SERVICES LLC; New Haven (CT); On-site; USD 73,000 - 79,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Paid time off

Employee discounts

Job summary

First Student in New Haven, CT is hiring an Operations Supervisor to lead daily school transportation services for New Haven Public Schools. This on-site role requires coordinating drivers, dispatchers, and maintenance to keep routes covered and buses ready.

The position demands 3–5 years in transportation, strong supervisory and communication skills, and the ability to adapt to changing plans. Schedule is Monday–Friday, 10:00 a.m.–7:00 p.m., with weekend on-call as needed.

Qualifications

• Three to five years of transportation industry experience.
• Strong supervisory and directional abilities.
• Clear communication, organization, and interpersonal skills.
• Proficiency with computer systems.
• Ability to adapt to changing priorities and daily responsibilities.
• Availability Monday–Friday 10:00 a.m.–7:00 p.m. with weekend on-call.

Responsibilities

• Supervise daily bus operations and help maintain safe, dependable service.
• Promote safe work practices, address concerns, and take corrective action when needed.
• Ensure drivers have the paperwork needed to complete their routes.
• Assign drivers and vehicles for field trips and charter service.
• Coordinate with drivers and maintenance staff to ensure fueling and maintenance tasks are completed.
• Assist with training sessions and employee communications.
• Communicate with school officials on routine operational matters.

Skills

Supervisory skills

Communication skills

Organizational skills

Interpersonal skills

Computer proficiency

Priority management

Job description

Now Hiring: Operations Supervisor – New Haven, CT First Student | Serving New Haven Public Schools Salary: $72,500–$79,000 annually Schedule: Monday–Friday, 10:00 a.m.–7:00 p.m. Weekend Availability: On call as needed Work Location: On-site in New Haven, CT Keeping a school transportation operation running takes someone who can organize the work, support drivers, and make decisions when plans change. First Student is hiring an Operations Supervisor to help lead daily service for New Haven Public Schools. You’ll work closely with the Location Manager, dispatchers, drivers, and maintenance team to keep buses ready and routes covered. If you have transportation experience and are ready to take on more responsibility, this position offers an opportunity to build your management career.

Pay and Benefits

• Medical, dental, and vision coverage 401(k) retirement savings plan with company match Paid time off and paid holidays Employee Assistance Program for personal and work-related support Employee discounts through PerkSpot Access to earned wages before payday through Chime® MyPay at Work™* Salt® Rewards Program for employee savings and rewards Training and career advancement opportunities within operations and management Benefits and programs are subject to eligibility and applicable plan terms.

What You’ll Do

• Supervise daily bus operations and help maintain safe, dependable service.
• Promote safe work practices, address concerns, and take corrective action when needed.
• Ensure drivers have the paperwork needed to complete their routes.
• Collect completed charter paperwork and provide it to the Location Manager for processing.
• Assign drivers and vehicles for field trips and charter service.
• Help drivers establish route descriptions under the Location Manager’s direction.
• Coordinate with drivers and maintenance staff to ensure scheduled fueling and mechanical work are completed.
• Support dispatch and help resolve daily coverage and service issues.
• Review employee time sheets before submission to payroll.
• Assist with training sessions, school-year kickoff meetings, and employee communication.
• Attend disciplinary meetings with the Location Manager.
• Communicate with school officials on routine operational matters as assigned.
• Ensure routes meet applicable state, local, and customer requirements.
• Provide occasional bus-driving coverage when necessary and appropriately licensed.
• Assist with oversight of smaller operations under the Location Manager’s direction.

What You’ll Need

• Three to five years of transportation industry experience
• Good supervisory skills and the ability to provide clear direction
• Strong communication, organization, and interpersonal skills
• Computer proficiency
• Ability to manage changing priorities and follow through on daily responsibilities
• Availability to work Monday–Friday, 10:00 a.m.–7:00 p.m., with weekend on-call responsibilities as needed
• This position is subject to DOT drug testing and a physical.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Student is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

First Student is committed to providing a drug-free workplace.

Language Requirement This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

MISSION Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential. FOCUS ON SAFETY Safety is at the heart of everything we do CARE FOR OUR STUDENTS Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure SURPASS CUSTOMER EXPECTATIONS Go the extra mile to deliver an extraordinary experience for our customers and communities FOSTER TEAMWORK Work together, act with integrity, respect each other, champion diversity and inclusion SET THE HIGHEST STANDARDS Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.