Dispatcher

First Student; Stamford (CT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company—

Paid time off and paid holidays

Access to earned wages before payday (

Career advancement opportunities

Training and support

Positive team-focused work environment

Benefits subject to eligibility

Job summary

First Student is hiring a Dispatcher in Stamford, CT to support safe and dependable transportation for Stamford Public Schools. The role focuses on coordinating daily bus operations, supporting drivers, and ensuring on-time service.

The position requires a high school diploma or equivalent and 3–5 years in dispatch or terminal operations. Compensation is $24.00–$27.00 per hour, with a Monday–Friday split shift and benefits including health coverage and a 401(k) plan.

Qualifications

• High school diploma or equivalent.
• Three to five years of dispatch or transportation experience.
• Basic knowledge of radio dispatch equipment.
• Strong communication and customer service skills.
• Proficient computer skills and accurate recordkeeping.
• Ability to prioritize requests and meet deadlines.
• Ability to work effectively with drivers, monitors, and location leadership.
• Dependability and availability to work both portions of the Monday–Friday split shift.

Responsibilities

• Coordinate bus assignments, route schedules, and daily dispatch activity.
• Communicate with drivers and monitors to support safe, on-time service.
• Handle high volumes of phone and radio communication.
• Help resolve delays, pickup and drop-off concerns, and other service issues.
• Coach drivers and monitors and communicate concerns to location leadership.
• Serve as a communication link between the location and school customers.
• Assist with charter reservations, billing, driver payroll, and clerical responsibilities as assigned.
• Support daily operations and special projects.
• Provide backup driving support when properly licensed and qualified.

Skills

Dispatch experience

Communication skills

Customer service

Radio dispatch equipment

Computer literacy

Education

High school diploma or equivalent

Tools

None

Job description

Now Hiring: Dispatcher First Student | Stamford, CT Location: 124 Selleck Street, Stamford, CT 06902 Pay: $24.00–$27.00 per hour, depending on experience Schedule: Monday–Friday, split shift: 6:00–10:30 a.m. and 12:30–4:00 p.m. Serving: Stamford Public Schools First Student is seeking a Dispatcher to support safe, dependable transportation for Stamford Public Schools. You’ll coordinate daily bus operations, support drivers and monitors, and help keep service running on time.

What We Offer

• $24.00–$27.00 per hour, depending on experience
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off and paid holidays
• Access to earned wages before payday through Chime® MyPay at Work™* Salt® Rewards Program for employee savings and rewards
• Career advancement opportunities across North America
• Training and support to help you succeed
• A positive, team-focused work environment
• Benefits and programs are subject to eligibility and applicable plan terms.

What You’ll Do

• Coordinate bus assignments, route schedules, and daily dispatch activity.
• Communicate with drivers and monitors to support safe, on-time service.
• Handle high volumes of phone and radio communication.
• Help resolve delays, pickup and drop-off concerns, and other service issues.
• Coach drivers and monitors and communicate concerns to location leadership.
• Serve as a communication link between the location and school customers.
• Assist with charter reservations, billing, driver payroll, and clerical responsibilities as assigned.
• Support daily operations and special projects.
• Provide backup driving support when properly licensed and qualified.

What You’ll Bring

• High school diploma or equivalent
• Three to five years of relevant experience in dispatch, terminal operations, or professional driving
• Basic knowledge of radio dispatch equipment
• Strong communication and customer service skills
• Computer proficiency and accurate recordkeeping skills
• Ability to prioritize requests and meet deadlines in a busy environment
• Ability to work effectively with drivers, monitors, school contacts, and location leadership
• Dependability and availability to work both portions of the Monday–Friday split shift

Additional Requirements

This position is subject to DOT drug testing and a physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First Student Diversity & Inclusion

First Student strives to attract and retain a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First Student is an equal opportunity employer and is committed to providing a drug‑free workplace.

State Specific Requirements

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company‑owned vehicle, are considered safety‑sensitive and are therefore subject to drug and alcohol testing, including cannabis.

Fair Chance Hiring

First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Mission Statement

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

Focus on Safety

Safety is at the heart of everything we do.

Care for Students

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure.

Surpass Customer Expectations

Go the extra mile to deliver an extraordinary experience for our customers and communities.

Foster Teamwork

Work together, act with integrity, respect each other, champion diversity and inclusion.

Set the Highest Standards

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.