Operations Supervisor

Acentra Health; McLean (VA); Remote; USD 68,000 - 90,000; Full time

Job summary

Acentra Health is seeking an Operations Supervisor to lead our operations teams and ensure high-quality customer service for our clients and staff. This fully remote role follows standard Eastern Time business hours from anywhere in the United States.

The position requires a Bachelor's degree and 3+ years in management, with strong knowledge of the U.S. healthcare landscape and a focus on process improvement and policy development.

Qualifications

• Bachelor's degree required.
• 3+ years of relevant experience.
• 3+ years of supervisory or management experience.
• Knowledge of the U.S. healthcare industry and relevant programs.

Responsibilities

• Lead program operations, including Customer Service and Administrative or EAP Provider teams.
• Develop and maintain procedures to achieve program goals.
• Monitor business and financial metrics and report progress.
• Coordinate center operations, scheduling, work plans, status reporting and issue tracking.
• Read, understand, and adhere to all corporate policies including HIPAA.

Skills

People management

Healthcare industry knowledge

Policy development

Process improvement

Stakeholder collaboration

Strong communication

Education

Bachelor's degree

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra Health is looking for an Operations, Supervisor to join our growing team.

Job Summary:

Supervises a team responsible for operations for the assigned contract or program, assuring quality customer service and support for clients and staff.

This position is fully remote within the United States and follows standard Eastern Time Zone business hours, with some flexibility for candidates located in other time zones.

Responsibilities:

• In partnership with the manager, lead program operations, such as the Customer Service, Administrative or EAP Provider teams and directly supervises call center and/or non-clinical support staff. Coordinates special programs such as automated outreach system and incentive plans.
• Develops and maintains procedures and practices for accomplishing departmental or program goals and objectives.
• Develops and monitors business and financial metrics related to the day-to-day operational success of the program; reports and measures progress toward operational goals through periodic reviews.
• Coordinates all aspects of the center operations including program coordination, scheduling, work plan management, status reporting and issue resolution tracking.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications:

• Bachelor's degree
• 3+ years of relevant experience
• 3+ years of recent management or supervisory experience
• Knowledge of the U.S. healthcare industry, including experience supporting public or private sector healthcare programs, such as government-sponsored or commercial healthcare services
• Ability to work effectively within established organizational structures and decision-making processes
• Demonstrated experience evaluating operational processes, resources, and procedures to develop and implement policies, strategies, and improvements aligned with organizational goals
• Expertise in employee development and performance management

Preferred Qualifications:

• Demonstrated ability to manage organizational change and growth
• Knowledge of business development, strategic planning, tactical implementation, and establishing business partnerships
• Experience managing diverse customer needs and expectations
• Strong collaboration and relationship-building skills, with the ability to support effective decision-making across leadership teams, committees, and workgroups

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

Pay Range

USD $67,600.00 - USD $90,000.00 /Yr.