Operations Supervisor

Transdev; Los Angeles (CA); Hybrid; USD 87,000 - 100,000; Full time

Benefits offered by this job

Vacation: 1 week

Sick days: 5

Holidays: 6

401(k) Retirement Plan

Medical, Dental & Vision

Life Insurance

Short-term Disability

Voluntary Long-term Disability

Job summary

Transdev is seeking an Operations Supervisor in Los Angeles to manage and oversee the client-facing operations team, ensuring the highest safety standards while coordinating with engineers and program managers. You will lead a workforce of operators and dispatch personnel, handling on-road and remote operations, scheduling, and daily performance metrics.

The role requires strong leadership, problem-solving, and communication skills, with travel up to 20%, and availability for varied shifts to

Qualifications

• Must demonstrate safety-first mindset and lead by example.
• Strong communication with management, engineers and frontline staff.
• Experience planning and forecasting to meet client demands.
• Ability to manage and supervise a dispersed hourly workforce.

Responsibilities

• Maintain Transdev’s safety standards on and off the vehicle.
• Lead hourly workforce and oversee dispatch operations.
• Coordinate with client program managers and Transdev engineers.
• Respond to system emergencies and complete accident reports.
• Schedule and manage remote workforce to meet client requirements.
• Develop program work plans and prioritize daily operations.
• Ensure compliance with global process standards and continuous improvement.

Skills

Safety leadership

Team supervision

Communication

Operational planning

Problem solving

Education

Bachelor's Degree preferred

2+ years operations leadership

Job description

Overview:

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Supervisor is responsible for managing and overseeing the operations of the business unit; while acting as the Transdev liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client.

You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences.

Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.

Pay Rate: $87,360- $99,840

Transdev is Proud to Offer:

• Vacation: Minimum of (1) week.
• Sick Days: 5 Days
• Holidays: 6 Days
• Other standard benefits:
• 401(k) Retirement Plan
• Medical, Dental & Vision
• Life Insurance
• Short-term Disability
• Voluntary Long-term Disability

***The above listed benefits are the corporate office policy. Benefits vary by location

Key Responsibilities:

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Public/Customer facing management and leadership of hourly workforce
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Remote workforce management, scheduling , and staffing to meet client requirements
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
• Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities
• Maintain high degree of confidentiality of all information
• Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
• All other duties as required

Required Education and Experience:

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
• Degree in Engineering, Operations, or related field - preferred

Required Knowledge Skills and Abilities (KSAs):

• Proficiency with using a touchscreen smartphone (Android preferred by not required).
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• An awareness and willingness to use Operational Excellence tools and techniques
• Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding of department performance goals
• Demonstrated problem solving skills and analytical skills
• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
• Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
• Punctual, reliable, and team player
• Travel up to 20% of the time
• Available to be on call and responsive for 24/7 operations

Physical Requirements:

• Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear
• Must be able to withstand working outdoors in inclement weather
• Frequently required to sit
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
• Occasionally required to lift up to 45 pounds
• May work in extreme heat and cold, and in damp environment with moderate noise
• Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act

Pre-Employment Requirements:

• Must be 21 years old;
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
• Applicants must be legally authorized to work in the United States at the time of hire. This position does not provide current or future employment visa sponsorship.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace:

• Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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