Operations Supervisor

Securitas USA; Lafayette (IN); On-site; USD 53,000 - 55,000; Full time

Job summary

Securitas USA is seeking an Operations Supervisor to oversee security operations across multiple client sites. This leadership role focuses on daily operations, team development, and delivering exceptional client service.

Responsibilities include supervising officers and field supervisors, conducting site inspections, coordinating staffing and payroll accuracy, reviewing reports, and ensuring compliance with safety standards and legal requirements. Strong communication and planning are essential.

Qualifications

• 1+ year of security operations experience or equivalent.
• High School Diploma or GED; Associate's Degree preferred.
• Strong leadership, communication and customer service skills.

Responsibilities

• Supervise security officers and field supervisors across multiple locations.
• Conduct site inspections and ensure post orders are followed.
• Build client relationships through regular communication and service reviews.
• Support new client start-ups and help shape site security plans.
• Coach, train and develop staff; assist with corrective actions when needed.
• Manage schedules, staffing and labor costs to ensure smooth operations.
• Review reports, maintain payroll accuracy and complete required documentation.
• Respond to emergencies or incidents as needed.
• Ensure compliance with company policies, safety standards and legal requirements.

Skills

Leadership

Communication

Customer service

Security operations experience

Education

High School Diploma or GED

Associate's Degree preferred

Job description

Operations Supervisor

Wage: $53,000-55,000/year

Work Experience

• Prior security experience preferred
• Prior supervisor or manager experience preferred
• Prior military or law enforcement preferred

About the Role

We're hiring an Operations Supervisor to oversee security operations across multiple client sites. If you're a natural leader with strong communication skills and a passion for delivering exceptional service, this role puts you right in the center of daily operations and team success.

What You'll Do

• Supervise security officers and Field Supervisors across multiple locations
• Conduct site inspections and ensure post orders are followed
• Build strong client relationships through regular communication and service reviews
• Support new client start-ups and help shape site security plans
• Coach, train, and develop staff; assist with corrective actions when needed
• Manage schedules, staffing, and labor costs to ensure smooth operations
• Review reports, maintain payroll accuracy, and complete required documentation
• Respond to emergencies or incidents as needed
• Ensure compliance with company policies, safety standards, and legal requirements

What We're Looking For

• 1+ year of security operations experience (or equivalent)
• High School Diploma or GED ( Associate's Degree preferred)
• Strong leadership, communication, and customer service skills
• Ability to plan, organize, and problem-solve in a fast-paced environment
• Reliable transportation and communication
• Must be 18+ and legally eligible to work in the U.S.
• Must pass background check and drug screening

Physical & Work Requirements

• Ability to remain calm during emergencies or high-pressure situations
• Regular driving required
• Occasional walking, bending, kneeling, or lifting up to 25 lbs
• Ability to handle confidential information professionally
• On-call availability for urgent situations

Why Join Us?

You'll step into a key leadership role where you can grow your management skills, build client relationships, and make a meaningful impact on daily operations.