Operations Supervisor

FirstService Residential; Key Biscayne (FL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid holidays and time off

Job summary

FirstService Residential is seeking an Operations Supervisor to assist management in ensuring that building operations, including front desk and valet, run consistently and efficiently. The role is based in Key Biscayne, FL with a fixed evening schedule.

Schedule: Wednesday to Sunday, 3:00 PM – 11:00 PM. Compensation: $22.00 per hour. You will coordinate valet requests, monitor front desk, inspect the building, monitor cameras, follow safety procedures, and perform additional duties as required.

Qualifications

• High school diploma or equivalency.
• Hospitality and/or Security industry experience recommended.
• Excellent customer service skills.
• Strong organization and interpersonal skills.
• Critical thinking, problem solving and decision-making abilities.
• Strong verbal and written communication skills.
• Detail oriented and multitasking abilities.
• Ability to respond to emergencies and callouts promptly.
• Proficiency in Windows and Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Coordinate daily valet requests to serve residents promptly.
• Monitor front desk operations and suggest efficiency improvements.
• Complete daily building inspections and maintain a log of improvements.
• Monitor security cameras and report issues to management.
• Follow safety procedures and maintain a safe work environment.
• Perform any other duties as required.

Skills

Customer service

Organization

Interpersonal skills

Verbal communication

Written communication

Problem solving

Detail oriented

Emergency readiness

Teamwork

Education

High school diploma or equivalency

Tools

Windows

Microsoft Office

Job description

Job Overview

The Operations Supervisor is responsible for assisting management in ensuring that building operations, such as, front desk and valet, are functioning in a consistent and effective manner.

Description

Job Overview

The Operations Supervisor is responsible for assisting management in ensuring that building operations, such as, front desk and valet, are functioning in a consistent and effective manner.

Schedule:

Wednesday to Sunday 3:00 PM – 11:00 PM

Compensation:

$22.00 per hour

• Coordinates daily requests for valet to ensure that residents are served in a timely manner.
• Monitors front desk operations and recommends changes to enhance efficiency.
• Completes daily inspections of the building and maintains log of item requiring improvement and/or maintenance.
• Monitors security cameras via a remote device and reports security issues immediately to management and/or appropriate personnel.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Your Responsibilities

• Always conduct business with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

• High school diploma or equivalency
• Hospitality and/or Security industry experience recommended.
• Excellent customer service skills.
• Strong organization, motivation, and interpersonal skills.
• Critical thinking, problem solving, judgment and decision-making abilities.
• Strong verbal and written communication skills.
• Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments.
• Ability to respond to emergencies and callouts in a timely manner.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, and Outlook. Proficiency researching the Internet.
• Ability to work in a team environment as well as independently and be self-driven.

Physical Requirements

• This position works under usual good and/or office conditions.
• Must be able to stand, sit and walk for extended periods and occasionally climb.
• Must be able to handle, use fingers, grasp, and lift objects and packages and reach with hands and arms.
• The incumbent must be able to navigate the property/building quicky and easily as required to meet the job functions and work extended and flexible hours and weekends as needed.
• Physical demands include the ability to lift up to 30 lbs.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.