Operations Supervisor

Irvine Operations, LLC; Irvine (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentive program

Medical, dental, vision and 401(k) benefits

Paid time off and holidays

Employee hotel discounts

Career growth and development opportunities

Job summary

Irvine Operations, LLC is seeking an Operations Supervisor to lead the Front Office and Housekeeping teams in Irvine, California. This role involves supervising daily operations, ensuring compliance with hotel standards, and enhancing guest satisfaction through effective leadership and service recovery techniques.

The ideal candidate will have at least 2 years of hotel operations experience, solid guest service skills, and the ability to train and develop team members. Benefits include competitive pay, performance incentives, and growth opportunities.

Qualifications

• Minimum 2 years of hotel operations experience in relevant departments.
• Strong attention to detail and commitment to quality.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Supervise Front Office and Housekeeping teams.
• Monitor productivity and guest service standards.
• Resolve guest complaints and ensure satisfaction.

Skills

Hotel operations experience

Guest service standards

Conflict-resolution skills

Leadership and training

Bilingual skills (English/Spanish)

Job description

Job Title: Operations Supervisor Pay Range: $21.00-$23.00

What You Will Accomplish

• Supervise, coach, motivate, and support Front Office and Housekeeping team members.
• Assign daily work schedules and monitor productivity to ensure efficient department operations.
• Oversee guest check-in and check-out procedures, ensuring adherence to hotel standards and procedures.
• Ensure Guest Service Agents consistently review arrivals, departures, room assignments, and respond promptly to guest requests, concerns, and special accommodations.
• Monitor room inventory and assist in optimizing room utilization and revenue opportunities, as well as inventory of supplies.
• Ensure compliance with all accounting, cashiering, and audit procedures, including cash handling, credit card processing, adjustments and transfers, disputes and charge corrections.
• Assist guests with reservations, hotel information, local recommendations, and concierge-related requests.
• Support Front Office operations by performing Guest Service Agent duties as needed.
• Supervise housekeeping staff to ensure cleanliness, presentation, and quality standards are consistently achieved.
• Conduct regular guest room inspections, review guest room deficiencies, public areas, and back-of-house areas to ensure compliance with brand and company cleanliness standards.
• Ensure compliance with company policies, OSHA regulations, and safety procedures.
• Monitor productivity and completion of daily housekeeping assignments.
• Coordinate room readiness and cleaning priorities with Front Office staff to support guest arrivals and departures.
• Verify completion of laundry operations, inventory replenishment, and housekeeping supply management.
• Assist housekeeping operations as needed during high occupancy periods or staffing shortages.
• Perform housekeeping duties as needed to support operational demands and guest service expectations.
• Provide exceptional guest service and act as a primary point of contact for guest concerns.
• Resolve guest complaints and service issues within established authority levels.
• Utilize service recovery techniques to ensure guest satisfaction and loyalty.
• Communicate guest needs effectively with all hotel departments to ensure timely fulfillment of requests.
• Maintain a professional, courteous, and positive attitude during all guest interactions.
• Serve as a liaison between Front Office, Housekeeping, and other hotel departments.
• Coordinate room status updates and operational priorities to ensure efficient room turnover and guest readiness.
• Perform administrative functions that support departmental operations and hotel management.
• Support lost and found procedures and ensure proper documentation of recovered guest items.

What You Will Bring

• Minimum 2 years of hotel operations experience in Front Office, Housekeeping, or related hospitality operations.
• Strong knowledge of hotel guest service standards and housekeeping operations.
• Strong attention to detail and commitment to quality standards.
• Excellent guest service and conflict-resolution skills.
• Ability to lead, train, coach, and develop team members.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced hospitality environment.
• Proficiency with hotel property management systems and standard computer applications.
• Ability to work flexible schedules, including weekends, holidays, AM/PM shifts, and occasional overnight coverage.
• Great if you have Marriott experience preferred.
• Experience supervising multiple hotel departments.
• Bilingual skills (English/Spanish) preferred.
• Minimum 1 year of supervisory or leadership experience.

PHYSICAL REQUIREMENTS

• Regular standing and walking throughout the hotel.
• Ability to inspect guest rooms and public areas.
• Frequent bending, stooping, reaching, and lifting.
• Ability to lift up to 50 pounds occasionally.
• Ability to work in indoor and outdoor environments and around cleaning chemicals, equipment, and laundry operations.

Benefits & Perks

• Competitive pay
• Performance-based incentive program
• Medical, dental, vision and 401(k) benefits
• Paid time off and holidays
• Employee hotel discounts
• Career growth and development opportunities

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.