Operations Supervisor

REI; Happy Valley (OR); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI Co-op is seeking an Operations Supervisor to join the Store Management Team in Happy Valley, OR. You will open and close the store, supervise staff, and assist the Store Manager with a range of operational tasks.

This role requires flexible hours, coaching staff, and ensuring the store is ready for customers while driving profitability through excellent customer service and strong teamwork.

Qualifications

• 1-3 years of successful retail experience (Preferred)
• Demonstrated leadership skills with the ability to motivate, direct and coach teammates
• Proven ability to understand drive store profitability through employee engagement and customer experience
• Committed to providing excellent customer service
• Self-accountability and excellent problem solving skills

Responsibilities

• Open and close the store as needed
• Directly supervise employee tasks and projects
• Assist the Store Manager with operational and administrative tasks
• Provide daily direction, supervision and coaching to sales staff
• Communicate restocking needs and execute visual direction to ensure store is ready for customers
• Identify training opportunities and partner with Store Manager to build training strategy

Skills

Leadership

Customer service

Communication

Problem solving

Flexibility

Job description

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

The Operations Supervisor is a key member of the Store Management Team. Operations Supervisors hold responsibilities such as opening and closing the store, directly supervising employee tasks and projects and assists the Store Manager with a variety of operational and administrative tasks

Responsibilities And Qualifications

How you'll be successful:

• Able to work flexible hours (some evenings and weekends)
• Trains and supports operations and sales staff.
• Provides daily direction, supervision and coaching to sales staff
• Ensures store is ready for customers by communicating restocking needs and executing visual direction
• Identifies training opportunities at the individual, department and store level, and partners with Store Manager to build training strategy and execute plan
• Additional duties as assigned

Qualifications:

• 1-3 years of successful retail experience (Preferred)
• Demonstrated leadership skills with the ability to motivate, direct and coach teammates
• Proven ability to understand a drive store profitability through employee engagement and customer experience
• Committed to providing excellent customer service
• Self-accountability and excellent problem solving skills

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.

Pay Range

$25.62 - $31.98 per hour