Senior Operations Specialist

SupportFinity™; United States; On-site; USD 25,499 - 30,582; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI is seeking a Sr. Operations Specialist to guide the store toward operational excellence. This role involves mentoring team members, managing office supplies, and supporting HR processes.

The ideal candidate thrives in a retail environment, enjoys communication, and is open to feedback. Benefits include employee discounts, health benefits, and a retirement plan.

Qualifications

• Experience in a retail or office environment preferred.
• Enjoys communicating and building relationships.
• Open to feedback and other viewpoints.
• Uses innovative thinking and sound judgment.

Responsibilities

• Support operations and sales staff as needed.
• Manage office supply inventory within an assigned budget.
• Coordinate the Safety Committee and Loss Prevention standards.
• Perform additional duties as assigned.

Skills

Experience in a retail or office environment

Strong communication skills

Problem-solving abilities

Ability to work flexible hours

Job description

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co‑op, you do your best work with the support to live your best life, and you play a part in shaping the future of the outdoors, for people and our planet.

Our team seeks a Sr. Operations Specialist to guide the store to operational excellence. This administrative role is the store’s "Swiss Army Knife." You help us create better outdoor experiences by sharing knowledge, giving recommendations, and engaging with customers every day. You support the store management team and conduct daily office duties, live and breathe the REI culture, and promote the REI brand. You are a superstar organizer who loves jumping in to solve any problem and embraces ambiguity. Ready to discover better with us?

Responsibilities

• Able to work flexible hours (some evenings and weekends)
• Reviews and reconciles operational business expenses.
• Mentors and supports operations and sales staff as needed.
• Manages office supply inventory within an assigned budget.
• Helps with hiring, processes HR documentation, and maintains store files.
• Coordinates the Safety Committee, Product Quality issues, and Loss Prevention standards.
• Performs additional duties as assigned.

Qualities

• Experience in a retail or office environment (preferred)
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeping others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organizational goals.

Benefits

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including your specific skills and experience, geographic location, or other relevant factors.

Pay Range

$18.51 – $22.20 per hour

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti‑racist, multicultural organization. We know that there’s strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you’re backed by benefits that support your whole life. To work toward this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.