Operations Supervisor

Josselyn; Grayslake (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Josselyn is seeking an Operations Supervisor to oversee administrative and service-related functions supporting clinical staff. You will supervise workflows, monitor documentation, and ensure compliance across clinical services, driving operational efficiency and accountability.

The role partners with the Director of Clinical Quality Improvement to address quality concerns, implement corrective actions, and support performance improvement. Strong communication and analytical skills are essential.

Qualifications

• Bachelor’s degree in healthcare administration, clinical operations, public health, social work, counseling or a related field.
• Master’s degree preferred.
• At least 1 year in a healthcare, behavioral health, outpatient, hospital, or clinic environment.
• Experience leading staff, coordinating schedules, training employees, or overseeing daily workflows.
• Experience with EHR/EMR systems, Microsoft Office, scheduling tools, reporting dashboards, and basic data tracking.
• Demonstrated administrative, supervisory, and organizational skills.
• Advanced oral and written communication skills.
• Ability to think critically and analytically and to problem solve creatively.

Responsibilities

• Provide ongoing supervision, coaching and support to clinical staff regarding administrative and operational responsibilities, ensuring staff adhere to organizational expectations and procedures.
• Monitor and coach staff compliance with administrative requirements, including productivity standards, documentation timeliness, caseload management, scheduling expectations, and other organizational responsibilities.
• Collaborate with Director of Clinical Quality Improvement to address quality concerns, including creating, and implementing corrective action plans and performance improvement strategies.
• Partner with Clinical Supervisors in the completion of annual performance evaluations for clinical staff.
• Analyze, monitor and provide oversight of clinical operations data and reports generated by the Data Analyst.
• Develop, maintain and update organizational policies, procedures and compliance-related documentation to align with regulatory requirements and best practices.
• Model and uphold Josselyn’s values, ethical standards, and policies ensuring adherence to confidentiality, client rights, safety, incident report and other organizational responsibilities.
• Other duties as assigned

Skills

Leadership

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree in healthcare administration or related field

Master's degree preferred

Tools

EHR/EMR systems

Microsoft Office

Scheduling tools

Reporting dashboards

Job description

Job SummaryThe Operations Supervisor is responsible for overseeing, coordinating, and monitoring the administrative and service-related functions that support clinical staff. This role ensures operational efficiency, accountability, and compliance across clinical services by supervising workflows, tracking required documentation, and monitoring completion of administrative tasks.ScheduleTuesday and Wednesday 11am - 7pm, Thursday and Friday 9am - 5pm and Friday 9am - 2pmEssential Responsibilities and MetricsProvide ongoing supervision, coaching and support to clinical staff regarding administrative and operational responsibilities, ensuring staff adhere to organizational expectations and procedures.Monitor and coach staff compliance with administrative requirements, including productivity standards, documentation timeliness, caseload management, scheduling expectations, and other organizational responsibilities. This includes reviewing and auditing documentation, caseloads, calendars, and related operational activities to ensure adherence to organizational expectations.Collaborate with Director of Clinical Quality Improvement to address quality concerns, including creating, and implementing corrective action plans and performance improvement strategies.Partner with Clinical Supervisors in the completion of annual performance evaluations for clinical staffAnalyze, monitor and provide oversight of clinical operations data and reports generated by the Data AnalystDevelop, maintain and update organizational policies, procedures and compliance-related documentation to align with regulatory requirements and best practicesModel and uphold Josselyn’s values, ethical standards, and policies ensuring adherence to confidentiality, client rights, safety, incident report and other organizational responsibilities.Other duties as assignedJob QualificationsBachelor’s degree in healthcare administration, clinical operations, public health, social work, counseling or a related field; master’s degree preferredAt least 1 year in a healthcare, behavioral health, outpatient, hospital, or clinic environment.Experience leading staff, coordinating schedules, training employees, or overseeing daily workflows.Experience with EHR/EMR systems, Microsoft Office, scheduling tools, reporting dashboards, and basic data tracking.Demonstrated administrative, supervisory, and organizational skillsAdvanced oral and written communication skillsAbility to think critically and analytically and to problem solve creatively