Director, Clinical Operations

Paycom; Navy (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Paycom is seeking a seasoned professional to plan, organize, and direct overall clinical operations. The role collaborates with the executive team to align priorities, ensures SOP compliance, and drives process improvements across departments.

A Bachelor’s degree in healthcare admin or related field is required, with at least five years in operations management and two years of supervisory experience. The position emphasizes staff training, patient services, and emergency response leadership in

Qualifications

• Bachelor’s degree from an accredited university in healthcare administration or related field; equivalent experience will be considered.

Responsibilities

• Directly and/or indirectly oversee clinical operations; supervise staff.
• Interact with executive team to align priorities with company direction.
• Ensure compliance with SOPs and government regulations.
• Respond to operation complaints and implement corrective actions.
• Drive process improvements and implement new company initiatives.
• Oversee recruitment, hiring, and training of clinical staff.
• Maintain high levels of customer/patient services.
• Lead during emergencies with calm demeanor.

Skills

Organizational skills

Time management

Communication skills

Multi-priority management

Initiative & discretion

Education

Bachelor's degree in healthcare administration or related field

Equivalent combination of education/experience

Tools

Microsoft Office

Practice management software

Job description

Company Conformance StatementsIn the performance of their respective tasks and duties all employees are expected to conform to the following:Perform quality work within deadlines with or without direct supervision.Interact professionally with other employees, customers and suppliers.Work effectively as a team contributor on all assignments.Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Position purposeThis position is responsible for planning, organizing, and directing overall clinical operations and procedures. Participates in the development and implementation of the practice’s mission, vision and values.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Directly and/or indirectly oversee clinical operations; technical and professional staff.Interact regularly with executive team to ensure clinical operational priorities are aligned with company’s direction.Ensure that all work is carried out in strict adherence with company policies, standard operation procedures (SOP), and in compliance with local, state, and federal guidelines.Initiates collaborative relationships between external, internal constituents and inter-office/inter-departmental staff.Evaluates practice productivity and provides recommendations for improvement.Drive implementation of new company initiatives in terms of process improvement.Ensure that safety, welfare, and morale of staff members are not compromised and are adequately trained to meet and exceed the quality of performance.Respond to all operation complaints and provides corrective action for substantiated complaints.Performs supervisory duties including but not limited to interviewing, hiring, training, intervention and discharge of clinical staff.Oversee that clinical staff maintains the highest levels of customer/patient services externally and internally at all times.Serve as a back up to the Executive Director as appropriate.Perform other duties as assignedQualificationsEducation: Bachelor’s degree from an accredited university in healthcare administration or related field required. Equivalent combination of education/experience will also be considered.Experience: Minimum five (5) year experience in operations management preferred. Experience in healthcare industry highly preferred. Two (2) years of supervisory experience required.Additional Qualifications: N/APerformance Requirements:Knowledge:Possess knowledge of organizational policies and procedures to manage operations.Thorough understanding of fiscal management, human resource management, government regulations, and compliance requirements.Skills and Abilities:Demonstrated excellence in organizational and time management skills.Perform effective communications skills both verbal and written.Proven ability to manage multiple priorities: delegating and achieving goals and objectives.Develop and maintain relationships at all levels of the organization and can influence positive outcomes.Adapt, innovate, and lead in a fast-paced environment where change is constant.Capable of exercising high degree of initiative, judgment, and discretion.Proven ability to quickly identify, respond, and resolve patient/staff problems.Be able to identify, analyze, and interpret complex data and provide resolutions to operational problems.Demonstrate solid commitment to researching, evaluating and recommending continuous quality improvement plans.Possess calm demeanors to be able to lead and guide during emergency situations.Proficient in Microsoft Office and appropriate practice management software.Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Work Environment: This job operates in professional office environments.Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Employee acknowledgement/date ________________________________________________