Operations Supervisor

Ryerson Canada; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Ryerson is seeking a Service Center Operations Supervisor to lead plant operations, including production equipment, shipping, receiving, and inventory control.

We value leadership, teamwork, and a commitment to quality as we uphold ISO 9000 standards, coach staff, manage performance, and drive safe, efficient operations.

Based in Charlotte, NC, the role emphasizes building strong cross-functional collaboration and continuous improvement in a manufacturing setting.

Qualifications

• High School Diploma or GED required; College education preferred.
• 1–3 years of supervisory experience.
• Proficient in MS Outlook, Word, and Excel.
• Good verbal, written, and interpersonal skills.
• SAP training or willingness to learn SAP.

Responsibilities

• Direct and supervise plant operations to meet production goals.
• Provide leadership and coaching to direct reports.
• Oversee safety practices and enforce safety goals.
• Review inventory levels and coordinate with purchasing.
• Coordinate training and training checklists.
• Ensure compliance with quality standards including ISO 9000.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Decision making

Education

High School diploma or GED

College education preferred

Tools

MS Outlook

MS Word

MS Excel

SAP

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As a Service Center Operations Supervisor at Ryerson, you will be responsible for directing the efficient function of plant operations including but not limited to production equipment, shipping, receiving, receiving and inventory.

Roles and Responsibilities

• Understands production goals and implements actions necessary to meet objectives
• Provides leadership to direct reports; coaches and counsels employees
• Facilities problem solving and team building activities
• Participates in Performance Management Process (PMP)
• Carries out and supports company policies, goals and objectives
• Understands quality goals and implement actions necessary to meet goals and ISO 9000 standards
• Review plant supply inventory and advise purchasing when levels are low
• Ensure training is effectively carried out and oversee completion of training checklists
• Communicates with other departments within the facility, as well as other locations
• Understand customer requirements, participates, and advise on decisions regarding suitability of material and processing equipment
• Provide direction and coaching in safe work practices; support safety goals
• Review unsafe conditions and ensure corrective actions are carried out to eliminate workplace hazard
• Follow and enforce CBA and Memorandum of Agreement
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• High School Diploma / GED is required; College Education preferred
• A minimum of one (1) to three (3) years supervisory experience
• Proficient in MS Outlook, Word, and Excel
• Good verbal, written, and interpersonal skills
• Problem-solving and decision-making skills
• The successful candidate is expected to develop proficiency in SAP as part of their role. Prior experience is not required, but a demonstrated ability and willingness to learn and become proficient in SAP is essential

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.